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Need help! - by cmtcav - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 6 years, 6 months ago ago by Olga Barlow

cmtcav

Participant

June 2, 2018 at 23:21

hello, my website was compromised and when i tried to re activate my website on a fresh install of wordpress, it wont let me. please help, my business is losing alot of money due to this

#194129 Copied Theme version: newest WooCommerce version: newest

7 Answers

cmtcav

Participant

June 3, 2018 at 00:03

i really need help ASAP. Someone PLEASE help me. I NEED to have my website back.

#194130 Copied Theme version: newest WooCommerce version: newest

cmtcav

Participant

June 3, 2018 at 14:19

bump

#194132 Copied

Rose Tyler

Support staff

June 4, 2018 at 07:05

Hello,

Sorry for the delay due to the weekends.
Please explain your problem in more details. If you need to change the activation limit for your purchase code, provide it in the Private Content area.

Regards

#194145 Copied

cmtcav

Participant

June 6, 2018 at 02:18

here it is. i ended up buying another license, and id like to get a refund because i couldnt get in contact with anyone for 3-4 days

Please, contact administrator
for this information.

#194361 Copied

Olga Barlow

Support staff

June 6, 2018 at 16:05

Hello,

We have checked your user and see that you use XStore for 2 projects:
1) cmcsolutions
2) cbdtechnologies
And the different license for every project. If you don’t want to use XStore theme only for one of them you need to deactivate theme license in Theme Options and remove the theme.
If you plan to use XStore for both projects then we can’t give you refund for one of them.
https://themeforest.net/licenses/standard
So, clarify the situation with your installation to proceed.

Regards

#194446 Copied

cmtcav

Participant

June 7, 2018 at 14:26

Hello, i am removing the theme from CMC Solutions, so id like the refund for that.

#194537 Copied

Olga Barlow

Support staff

June 7, 2018 at 14:42

Hello,

Please, submit refund request here for that license https://themeforest.net/refund_requests/new
And would you be so kind to provide temporary Dashboard access to that site? Because our system did not remove that activation and we don’t understand why, so we need to make sure that everything is fine from the backend.

Regards

#194539 Copied
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