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Need help with my website - by patrickribbsaeter

This topic has 4 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

patrickribbsaeter

Participant

October 6, 2017 at 01:53

Hi, my website doesnt work.. Something wrong with the theme..

Can u pelase help me update the somehow or check what the problem is?

Thank you

Please, contact administrator
for this information.

#174333 Copied Theme version: Royal

3 Answers

Rose Tyler

Support staff

October 6, 2017 at 07:50

Hello,

You use old theme version on site, also some of required plugins also are outdated and deactivated.
Please follow instructions and update theme via FTP
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk

Regards

#174347 Copied

patrickribbsaeter

Participant

October 8, 2017 at 04:46

Hi Rose, nice name.. One question pls:

My old version of Royal theme. Do i need to buy a new one that fit or can i Just update my current homepage Royal as it is?

Many thanks.
Patrick

#174470 Copied

Rose Tyler

Support staff

October 9, 2017 at 08:18

Hello,

You may log in to ThemeForest panel with your Envato account credentials and download new theme version for free.
Thanks

Feel free to ask if you have any other questions.

Regards

#174499 Copied
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