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Need help with the theme error and website

This topic has 3 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Ash

Ash

Participant

April 28, 2023 at 09:45

Hi there,

This is Ash. This is my website: https://njnotarygroup.com
We have been using the XStore WordPress theme for my website for many months. Recently, my website was messed up when I tried to update the theme. I am not in touch with the developer who created my website, so I contacted the hosting company to check and fix the website. The hosting company restored the old backup of the website, but still they are not able to fix 2 issues below:

1. There is error: XStore Core plugin requires the following theme: XStore to be updated up to 9.1.2 version.
2. Website’s top menu is not visible on the website. I checked “Appearance >> Menu”, but no issue there, so it looks like something related to the theme.

My only hope is the XStore support team. I purchased the fresh theme again, but I don’t know how to update the theme.
Also, please check and guide me on how to fix these 2 issues. If you could fix it, I would be grateful as I have tried all options but could not fix it.

I will be looking forward to your reply and support.

Thanks
Ash

Please, contact administrator
for this information.

#354806 Copied Theme version: 9.1.2 WooCommerce version: Version: 9.1.2

2 Answers

Tony Rodriguez

Support staff

April 28, 2023 at 12:43

Hello @Ash,

We have conducted a test of your site and have determined that the Theme and Core plugin are up-to-date with the latest version. Additionally, the Menu is displaying and functioning properly.

We have recorded a video of the test for your review. Please view it here: https://www.veed.io/view/1dedb220-1b66-4678-8885-c4f186348b52?sharingWidget=true&panel=share

We suggest that you clear the cache of your site and check again. We are confident that this issue will no longer be present.

Best Regards,
8Theme’s Team

#354830 Copied

Ash

Participant

April 28, 2023 at 20:50

Thanks a lot

#354869 Copied
Tagged: error, help, support, themes, woocommerce, wordpress
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