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Need help with this - by cmtcav - on WordPress WooCommerce support

This topic has 20 replies, 4 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

cmtcav

Participant

June 27, 2018 at 22:52

See image attached – not sure why this is happening.

http://cbdtechnologies.us/home-organic

#195673 Copied Theme version: newest WooCommerce version: newest

19 Answers

cmtcav

Participant

June 28, 2018 at 17:05

this is crazy. i cant even get the page to load on my phone, it is so extremely slow and even on my computer.

I already have hummingbird pro for caching and such, so there should be no reason for this.

Help me please.

#195693 Copied

Rose Tyler

Support staff

June 29, 2018 at 09:41

Hello,

You may check your sites via GTMetrix service and follow the recommendations to speed up sites.
Here are our main recommendations – https://www.8theme.com/reply/169282/
Let us know if you need any further assistance.

Regards

#195731 Copied

cmtcav

Participant

June 29, 2018 at 14:48

As i posted- i have already done all the necessary things to speed up my website, and it still can BARELY even load a page.. this is ridiculous. Also, as i see you didn’t read fully my request- i also have an issue on my website with your theme not doing right. i have been waiting days, and this is the only response you give me? you didnt even fully read or assess my problems, just gave me a generic response.

#195766 Copied
Rose Tyler

Support staff

June 29, 2018 at 14:59
Dear @cmtcav,

To fix the first problem, add this code in Theme Options > Styling > Custom css:
```
.et-looks-content .et-isotope-item .content-product.product-inview .banner-content {
    position: relative;
}
```
Please, provide us with temporary wp-admin access so we will be able to check what can be done to solve the problem with speed.
Also, please check “Limit” settings of Products elements on the page. Try to set limit – 8 or 10.

Regards
#195769 Copied
cmtcav

Participant

June 29, 2018 at 22:39

okay here is the account to go on and look at my website – hummingbird is the app i use for minification, etc please look and help me please. i cant do ANYTHING because pages wont load.

Please, contact administrator
for this information.

#195784 Copied

cmtcav

Participant

June 29, 2018 at 23:09

specifically, problems with parsing javascript; i love the themes ive bought 2 licenses, but theyre slow and wont load.

#195786 Copied

Rose Tyler

Support staff

July 2, 2018 at 08:47

Thanks for the reply.
Please provide FTP access (FTP hostname, FTP username, FTP password) also.
Also, in the console, we can see an error that relates to WP Live Chat Support plugin. Please temporarily disable the plugin, clear cache and check if speed of site changed.

Regards

#195824 Copied

cmtcav

Participant

July 2, 2018 at 16:49

I deactivated it, and it is still slow 🙁

Please, contact administrator
for this information.

#195869 Copied

cmtcav

Participant

July 2, 2018 at 16:55

i want this page to work:

http://cbdtechnologies.us/home-organic/

if i have to ill even pay yall to do this right, ive been a web designer for 10 years and never had an issue like this, its crazy

#195870 Copied

Rose Tyler

Support staff

July 3, 2018 at 10:33

Hello,

We’ve explored the problem and found out that you need to sort our settings of CND that you use https://prnt.sc/k1xrb0 https://prnt.sc/k1xblk https://prnt.sc/k1xbon (it is a bad practice to use a few CDN together). The same problems persist even with a default theme activated on your site.
Also, we’ve temporary deactivated some plugins and activated them back, please do not enable this https://prnt.sc/k1xtzm in settings of Jetpack.
In console, we can see this errors https://prnt.sc/k1xt87 that also independent of the theme, and this https://prnt.sc/k1y7rm
I would recommend you to contact support of CDN.

Regards

#195911 Copied

cmtcav

Participant

July 3, 2018 at 16:02

So thats all you can do for me?

this (facebook) error is from the theme. I have not installed ANY facebook plugins. That error is directly from the theme itself. Also, i see many other websites using xStore and using the CDN’s that i use, and i have used them on other themes and NEVER had a problem until i started using xstore theme. Millions of people use these CDN’s and have no issues. Why should i?

#195956 Copied

cmtcav

Participant

July 3, 2018 at 16:03

i have been a web designer for over 10 years and NEVER had an issue like this. i want this fixed or i want my money back on both licenses i purchased.

#195957 Copied

cmtcav

Participant

July 4, 2018 at 02:41

hello so what other help can i get? i also have a few other questions

#195975 Copied

cmtcav

Participant

July 4, 2018 at 02:59

also, where is this font at in the theme so i can remove it or change it?

Optimize CSS Delivery of the following:

https://fonts.googleapis.com/css?family=Roboto:400,900

#195978 Copied

Rose Tyler

Support staff

July 4, 2018 at 12:48

Hello,

Sorry for the inconvenience. I’ve sent this topic to our support manager. She will explore it and reply.
If you have any other questions, kindly open up new topics. Thanks in advance.

Regards

#196022 Copied

Olga Barlow

Support staff

July 5, 2018 at 16:54

Hello,

Sorry for the delay in answering.
Unfortunately, our general support does not include site optimization service. If you think that theme is the reason of the speed issues you can submit refund request here https://account.envato.com/sign_in?to=themeforest

Regards

#196168 Copied

cmtcav

Participant

July 8, 2018 at 16:57

i dont need your help with optimization, ive been in web design for over 10 years, i know what im doing but the theme is bugged out and has many issues.

#196292 Copied

starsailor5

Participant

July 8, 2018 at 19:47

try this https://wordpress.org/plugins/disable-admin-ajax-littlebizzy/
note that it will break the badly coded wishlist plugin.
im trying to resolve this problem too, my site was super slow before disabling admin-ajax.php from the front end. check the developer console performance of your site and see if its this thats slowing down your site. if it is disable it. the only thing that broke for me was the wishlist but my site is atleast minimum twice as fast

actually trying to resolve this on another thread here too fyi
also try disabling js minifying all together

#196293 Copied

Olga Barlow

Support staff

July 9, 2018 at 11:29

Hello, @cmtcav, @starsailor5

We are working on the improvement of theme and 5.0 version of XStore will have updated and improved code for many things, including js and DB requests, that will speed up site loading.

Unfortunately, we can offer only general solutions for the 4.x version of XStore: cache plugin, image optimization, server optimization.

@cmtcav yex, disabling of the admin-ajax.php also helps to reduce the loading time but you need to disable the wishlist and cart mini popup and number of items for both http://prntscr.com/k48pmb because they won’t work without refresh fragments.

Regards

#196338 Copied
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