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Need help with update Theme - by LD - on WordPress WooCommerce support

This topic has 72 replies, 4 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

LD

Participant

April 6, 2020 at 18:13

Hello Olga,

Please contact administrator
for this information.

#232769 Copied

Olga Barlow

Support staff

April 6, 2020 at 18:16

Hello,

But we can’t log in to your cPanel http://prntscr.com/ru7hs2

Regards

#232772 Copied

LD

Participant

April 6, 2020 at 19:09

Hello you 2

Please contact administrator
for this information.

#232775 Copied

LD

Participant

April 6, 2020 at 20:04

Good evening

Please contact administrator
for this information.

#232781 Copied

Olga Barlow

Support staff

April 6, 2020 at 20:32

Hello,

1) FTP does not work http://prntscr.com/ru9o0h
Do you have any limits for the connections from other countries? Any black/white list?

2) I was able to find access to cPanel. We’ll start tomorrow.

Regards

#232784 Copied

LD

Participant

April 6, 2020 at 21:01

Olga,

Please contact administrator
for this information.

#232785 Copied

LD

Participant

April 7, 2020 at 18:58

Olga

Please contact administrator
for this information.

#232868 Copied

Olga Barlow

Support staff

April 7, 2020 at 20:31

Hello,

Sorry for the delay but we need more time. We’ll do our best to finish tomorrow.

Regards

#232887 Copied

LD

Participant

April 8, 2020 at 17:43

Olga.

Please contact administrator
for this information.

#232991 Copied

LD

Participant

April 8, 2020 at 20:18

Please

Please contact administrator
for this information.

#232997 Copied

Olga Barlow

Support staff

April 8, 2020 at 20:26

Hello,

Check now.

Regards

#232998 Copied

LD

Participant

April 8, 2020 at 20:58

Helo Olga B,

Please contact administrator
for this information.

#233000 Copied

Olga Barlow

Support staff

April 8, 2020 at 21:40

Hello,

Oh, sorry. Forgot to enable cache plugin. Enable it and clean the plugin and CDN cache. Try to test the site after that.

Regards

#233001 Copied

LD

Participant

April 8, 2020 at 22:30

Hi Olga B,

Please contact administrator
for this information.

#233003 Copied

LD

Participant

April 8, 2020 at 23:33

Hello Olga Barlow,

Please contact administrator
for this information.

#233004 Copied

LD

Participant

April 8, 2020 at 23:34

Hallo Olga,

Please contact administrator
for this information.

#233005 Copied

LD

Participant

April 9, 2020 at 06:37

Good morning Olga

Please contact administrator
for this information.

#233016 Copied

Olga Barlow

Support staff

April 9, 2020 at 12:59

Hello,

These errors https://prnt.sc/rvq3ea https://prnt.sc/rvq1he appeared because you disabled XStore core plugin. This plugin is required for our theme. Why did you disable it?

Log in to your Cloudflare account http://prntscr.com/rw2yu7 to allow us to clear CDN cache after the update because we faced issues because of this previous time.

Regards

#233049 Copied

LD

Participant

April 9, 2020 at 14:12

Hello Olga.

Please contact administrator
for this information.

#233061 Copied

Olga Barlow

Support staff

April 9, 2020 at 18:08

Hello,

Check now
https://gtmetrix.com/reports/leondesign.nl/krqYdUSN
https://tools.pingdom.com/#5c57f9e1ebc00000

Regards

#233085 Copied

LD

Participant

April 9, 2020 at 21:47

Good day Olga,

Please contact administrator
for this information.

#233099 Copied

Olga Barlow

Support staff

April 10, 2020 at 09:51

Hello,

Unfortunately, personal site optimization is not included in our support. If you need help with site optimization you may submit request here to get a quote.

Regards

#233118 Copied

LD

Participant

April 11, 2020 at 14:32

Olga Hi,

Please contact administrator
for this information.

#233212 Copied

Olga Barlow

Support staff

April 13, 2020 at 10:27

Hello,

Sorry, I switched language for your user only because I don’t understand Dutch and forgot to switch it back. Go to Users > Your profile > change language for your user back to Dutch http://prntscr.com/ryaw05

Regards

#233333 Copied

LD

Participant

April 15, 2020 at 07:33

Hello Olga, how are you?

Please contact administrator
for this information.

#233511 Copied

Olga Barlow

Support staff

April 15, 2020 at 08:59

Hello,

We are theme support. We are not hosting support or support of the mentioned plugins. Our support experts are able to help you with issues related strictly to our theme. Contact your hosting provider to solve the mentioned issue.

If you have additional questions that are not related to the previous update, please, submit the new topic.

Regards

#233520 Copied

LD

Participant

April 21, 2020 at 07:55

goog morning

Please contact administrator
for this information.

#234056 Copied

Olga Barlow

Support staff

April 21, 2020 at 14:12

Hello,

We are not your hosting provider, we are theme support. Contact your host provider and check the max execution time, it should be 90-120 according to theme requirements.

Regards

#234131 Copied

LD

Participant

May 10, 2020 at 10:08

Hi,

Please contact administrator
for this information.

#236708 Copied

Olga Barlow

Support staff

May 12, 2020 at 11:33

Hello,

I suppose because the link to logo comes to the staging site and was removed http://prntscr.com/sf97eu
Go to Theme Options > Header builder > Logo and choose the correct logo from your media library > save the settings and check the frontend.

Regards

#236880 Copied
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