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Need help with XStore update: Error message PCLZIP_ERR_BAD_FORMAT (-10)

This topic has 2 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Tony Rodriguez

mady

Participant

April 18, 2023 at 23:28

Hello,

I hope you’re doing well. I am contacting you for assistance with an error I encountered while trying to update XStore for my online store. During the update process, I received the following error message:

“Une erreur est survenue lors de la mise à jour de XStore : L’archive n’a pas pu être installée. CLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

look: https://www.cjoint.com/doc/23_04/MDswBVPjDsV_Capture-d%E2%80%99%C3%A9cran-2023-04-19-002726.png

that I tried to unregister and add the License key

I am unsure of the cause of this error, and I have not been able to find a solution on my own. This issue is preventing me from successfully updating XStore, which I believe is essential for maintaining the proper functionality and security of my website.

My store URL is slaayshakers.com and I am currently using XStore version 9.1. I would appreciate it if you could provide guidance on how to resolve this error and successfully update XStore.

If you require any additional information or screenshots to assist you in your investigation, please let me know, and I will provide them promptly.

Thank you in advance for your help and support. I look forward to your response and guidance on resolving this issue.

Best regards,

#353680 Copied Theme version: 9.1 WooCommerce version: 7.5.1

1 Answer

Tony Rodriguez

Support staff

April 19, 2023 at 05:07

Hello, mady,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To ensure a successful installation, please follow the steps below:

1. Unregister the theme by following the link: https://prnt.sc/fIdNdLjNXJai
2. Re-enter your purchase code and register the theme.
3. Go to Dashboard > Updates > click the Check again link: https://prnt.sc/yygl09

Once you have completed these steps, you should be able to update the theme without any issues.

Alternatively, you can update the theme manually via FTP: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope this information is helpful. If you have any further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#353686 Copied
Tagged: error, pclzip_err_bad_format, templates, update, woocommerce, wordpress, xstore
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