Need license reset please - by amongthieves

This topic has 7 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: amongthieves
    amongthieves
    Participant
    November 3, 2020 at 06:17

    Can you please reset my license url for XStore theme? I do not have it actively installed anywhere and i am trying to install it but it is saying it is already active.

    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 3, 2020 at 09:28

    Hello,

    We have checked your license and see that it was activated for 2 projects http://prntscr.com/vcecyq Do you use our theme for these projects and want to start the new one?

    Regards

    Avatar: NurilPb
    NurilPb
    Participant
    November 3, 2020 at 09:33

    yes, i’m using one of them now, its valid and now installing, thanks Olga

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 3, 2020 at 12:49

    Hello,

    You are welcome.
    Keep in mind that you can use 1 license for 1 project according to ThemeForest license policy https://themeforest.net/licenses/standard

    Regards

    Avatar: amongthieves
    amongthieves
    Participant
    November 3, 2020 at 13:41

    @NurilPB Why are you replying to my thread? You are not in charge of my license or domains.

    Avatar: amongthieves
    amongthieves
    Participant
    November 3, 2020 at 13:42

    No i am not using the theme on either project. It was installed to see if it would work for those projects and we went a different route, currently we want to use it for our newest project as we have not used it for any project permanently but we are ready too now.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 3, 2020 at 17:01

    Hello, @amongthieves

    Try to activate the theme now.

    Regards

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