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Need Reset xstore license key - by Kris - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years ago ago by Rose Tyler

Kris

Participant

November 3, 2020 at 12:57

Can you please reset my license url for XStore theme? I do not have it actively installed anywhere and i am trying to install it but it is saying it is already active.

Please, contact administrator
for this information.

#257509 Copied Theme version: 7.1

5 Answers

Olga Barlow

Support staff

November 3, 2020 at 13:16

Hello,

Try now, please.

Regards

#257516 Copied

Kris

Participant

November 3, 2020 at 14:49

I have tried to update the theme but it shows the following message,
“An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

#257532 Copied

Olga Barlow

Support staff

November 3, 2020 at 18:30

Hello,

If you reactivated theme and still have that error go to Dashboard > Updates > click Check Again button http://prntscr.com/vcr0gj and then try to update the theme again.

Regards

#257564 Copied

Kris

Participant

November 4, 2020 at 20:53

Hi Olga, thank you for your reply. I have tried the method you suggested but it is still not working and cannot be updated.

#257849 Copied

Rose Tyler

Support staff

November 5, 2020 at 08:17

Hi,

Read these articles and update the theme and plugins via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Let us know.

Regards

#257874 Copied
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