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Need to solve this fast! Problem with short product discription

This topic has 7 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

Niek

Participant

January 28, 2015 at 11:44

Hallo,

I have updated our website to 1.7 and since the update we have in our product catalogue the short product discriptions:
http://www.autoschluessel-online.de/produktkategorie/ford/fiesta/

These need to go away as fast as possible, because people can not find their products now!!

Help us please.

Please, contact administrator
for this information.

#37793 Copied

6 Answers

Niek

Participant

January 28, 2015 at 13:42

We have moved the whole website back on 1.6, because our whole webshop wasn”t working anymore… The whole woocommerce back-end part, was down and customers could not order their products…..

#37809 Copied

Eva Kemp

Support staff

January 28, 2015 at 16:45

Hello,

Do you still need assistance from us?
May we have a look at the problem page?

Thank you.
Regards,
Eva Kemp.

#37859 Copied

Niek

Participant

January 28, 2015 at 16:50

Hell0 Eva,

We have set the whole website back to version 1.6. with the new update the whole shop was not working anymore and customers could not buy any products. However, it would be best to update everything. Nevertheless, we are a bit scared that we will have the same problem than and our shop will be offline again.

How can we fix this?

#37863 Copied

Eva Kemp

Support staff

January 28, 2015 at 18:53

Hello,

Sorry, but we can’t know what the problem is as we didn’t see the site.
Do you have all plugins up to date?
Perhaps some 3rd-party plugins create conflicts. You may disable them.
Try to upload your site to some test domain and update the theme there to check the issues.

Thank you.
Regards,
Eva Kemp.

#37910 Copied

Niek

Participant

January 29, 2015 at 09:13

If i copy all the maps of my theme to another domain, will this effect the database or how do i make this right?

Thanks for your awnser,

Niek

#38077 Copied

Eva Kemp

Support staff

January 29, 2015 at 09:53

Hello,

You can leave your current site as it is, just copy all files and database to other test domain to be able to check the issues after update.
You need create a new database for a new domain and import dump of your current database.
You can ask your host how to import/export dump or ask them to do this for you.

Also you can refer to this article:
http://codex.wordpress.org/Moving_WordPress

Thank you.
Regards,
Eva Kemp.

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