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New created page not displaying correctly

This topic has 8 replies, 3 voices, and was last updated 5 months, 4 weeks ago ago by Luca Rossi

filiphdan

Participant

August 23, 2024 at 14:08

Hello,

I just created a new page for my website, but it is not displaying correctly, i dont understand why, it is missing the top header and the bottom footer info:
https://prnt.sc/bcbinVRBDwdr

It should apear normally like this: https://prnt.sc/NObP3E8dRVX-

Not shure what i am doing wrong…

Thanks

#411353 Copied Theme version: 9.3.17

7 Answers

Rose Tyler

Support staff

August 23, 2024 at 14:34

Hello, filiphdan,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#411362 Copied

filiphdan

Participant

August 23, 2024 at 14:48

Done,

Thank you!

Please contact administrator
for this information.

#411366 Copied

Luca Rossi

Support staff

August 23, 2024 at 16:43

Hi @filiphdan,

I couldn’t access your login URL. Could you please whitelist my IP adress: 116.111.185.154?

https://prnt.sc/3GoiVMitYxh8

Thank you!

Please contact administrator
for this information.

#411391 Copied

filiphdan

Participant

August 23, 2024 at 17:22

I asked the hosting to to grant permission, please try again.

Thanks!

#411401 Copied

Luca Rossi

Support staff

August 25, 2024 at 09:46

Dear @filiphdan,

We hope this message finds you well. We have identified a problem with the current page template on our website. To address this, we have successfully created a new test page, which is functioning correctly. You can view it here: [https://jardimdapini.pt/?page_id=56178&preview=true](https://jardimdapini.pt/?page_id=56178&preview=true).

Could you please proceed with deleting the problematic page and replace it with new pages using the default template settings? For your reference, the default settings can be viewed here: [https://prnt.sc/nxt326KMfHkJ](https://prnt.sc/nxt326KMfHkJ).

We appreciate your prompt attention to this matter and look forward to your confirmation.

Best Regards,
The 8Theme Team

#411521 Copied

filiphdan

Participant

August 26, 2024 at 13:57

Perfect, i dont know why that page was created that way but i will check it next time so it does not happens again.

Regards!

#411665 Copied

Luca Rossi

Support staff

August 27, 2024 at 04:49

Dear @filiphdan,

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#411721 Copied
Tagged: new page errors, page display issues, woocommerce page fix, woocommerce templates, wordpress page solutions, wordpress troubleshooting
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