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New Install - by Macon - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 5 years ago ago by Rose Tyler

  • Avatar: Macon
    Macon
    Participant
    December 12, 2019 at 17:24

    I installed a clean install of WordPress, WooCommerce and Xstore in that order and everything worked. I then installed the Jenna Tea Shop theme and it broke the site.

    Can you tell me why?

    #226669 Copied Theme version: WordPress 5.3 running XStore 6.2.5 WooCommerce version: Version 3.8.1
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 12, 2019 at 18:57

    Hello,

    Have you installed all the required plugins? Does your server meet theme requirements?
    Could you provide us with WP Dashboard and FTP access to your site to check and help you?

    Regards

    #226679 Copied
    Avatar: Macon
    Macon
    Participant
    December 12, 2019 at 21:20

    Here it is.

    Please contact administrator
    for this information.
    #226686 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 12:05

    Hello,

    Please contact your hosting provider – http://prntscr.com/qaaiip and ask to increase Max input vars and Upload max filesize.
    Massive Addons plugin is required for the Tea version. I’ve installed it + imported slider for this version manually.
    Please check. Let us know if you need any further assistance.

    Regards

    #226722 Copied
    Avatar: Macon
    Macon
    Participant
    December 13, 2019 at 12:21

    Thank you! Most impressive support.

    #226724 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2019 at 12:27

    Hello,

    You’re welcome!

    Regards

    #226728 Copied
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