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New Install and lots of plugin licence issues

This topic has 5 replies, 2 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

Adendum

Participant

October 17, 2014 at 17:36

Hi,

New WP and new Royal install but it looks like there are lots of plugin licence issues.

1. Chat console – “licence is not valid”
2. Essential Grids – “Please activate your copy”….. takes you to
3. Brainstorm – “Licence is valid but not activated” after entering Envato Username, API & Purchase code.

Bit of a let down! And no idea what impact this has on my schedule now!

And I guess I need to ask if these plugins are included (meant to be included) or are we expected to buy these separately?

Confusing and not a good first impression for a new Royal user.

#20357 Copied

4 Answers

Adendum

Participant

October 17, 2014 at 18:41

See private update below.

Please, contact administrator
for this information.

#20365 Copied

Eva Kemp

Support staff

October 17, 2014 at 20:30

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#20385 Copied

Adendum

Participant

October 17, 2014 at 20:43

I understand how the mechanism works, I’m not a novice. However what I see after an install are a lot of dialogue boxes telling me this is missing, or that is wrong or something is incomplete – none of that happens with other themes that bundle premium plugins.

I’ll continue in private mode….

Please, contact administrator
for this information.

#20393 Copied

Eva Kemp

Support staff

October 17, 2014 at 21:09

Hello,

Thank you for the explanation.
We’ve taken your feedback into account and will try to do our best to fix all issues.

Please take our apologies for the troubles.
Regards,
Eva Kemp.

#20396 Copied
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New Install and lots of plugin licence issues

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