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New install, error with update - by gdd - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

  • Avatar: gdd
    gdd
    Participant
    February 11, 2021 at 02:08

    Hi…
    I’ve installed your theme onto a brand new site and when trying to update it to 7.2.4.1, I get this error:

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    All I’ve done after the new WP setup was run the demo importer for one of the themes, and installed 1 plugin.

    #273562 Copied Theme version: 7.2.4
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Participant
    February 11, 2021 at 10:44

    Hi

    Thanks for using our theme.

    – try to Deactivate theme in XStore > Dashboard and activate it again using your purchase code.

    – After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to

    – update theme and XStore core plugin.

    OR update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    #273610 Copied
    Avatar: gdd
    gdd
    Participant
    February 12, 2021 at 19:10

    Great, thanks! I had done all that prior to opening a ticket, minus flushing the cache. So I cleared the cache then did the update, and it worked.

    #273917 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2021 at 20:39

    Hello,

    You are welcome.

    Regards

    #273935 Copied
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