Return to previous page

New Install HTML Code Across Header - by dsprinting

This topic has 9 replies, 3 voices, and was last updated 4 years, 10 months ago ago by John Holden

dsprinting

Participant

February 11, 2020 at 19:17

We just install our 3rd XStore site, and we’re getting HTML code across the header. We’ve replaced out the theme and the core, but that didn’t help. It looks like it’s “cookie consent” by the language.

Please, contact administrator
for this information.

#229664 Copied Theme version: 5.3.2 WooCommerce version: 3.9.1

8 Answers

John Holden

Support staff

February 12, 2020 at 04:38

Hi,

Could you please send me some screenshots? I’ll be happy to provide you with a response once I have a better understanding of the situation.

Regards,
Hung PD

#229676 Copied

dsprinting

Participant

February 12, 2020 at 05:05

See private content

Please contact administrator
for this information.

#229677 Copied

John Holden

Support staff

February 12, 2020 at 06:28

Hi,

Looks that GDPR Cookie Consent Banner plugin could be the reason of the problem. Once we disabled plugin problem disappeared.

Regards,
Hung PD

#229679 Copied

dsprinting

Participant

February 16, 2020 at 22:30

I was thinking that too… but it may be back – this time on my cell when tested. See screen shot in private.

The site is now public.

update: It’s WordFence related. I deactivated, and it went away. I completely uninstalled and then reinstalled WordFence, that didn’t help. We have WordFence on all of our other XStore sites…. as you know, we have to have WordFence.

Please contact administrator
for this information.

#229886 Copied

Rose Tyler

Support staff

February 17, 2020 at 09:11

Hello,

I would recommend you to contact the support of the WordFence plugin.

Regards

#229889 Copied

dsprinting

Participant

February 17, 2020 at 17:12

I have, and they replied to speak with you.

#229906 Copied

dsprinting

Participant

February 17, 2020 at 18:59

So you know, this error is thrown with Chrome, not Firefox.

#229909 Copied

John Holden

Support staff

February 18, 2020 at 05:07

Hi,

Regretfully, this particular customization request is outside the scope of our support as this is not related to an issue with the theme and instead has to do with your customization of it. Please keep in mind that our support only covers getting setup, theme features, and bug fixes.

As such, you will need to investigate this particular issue on your own or seek help from a developer should you not feel comfortable making these changes yourself. If you have any further questions about the theme, we are more than happy to provide you with assistance on these inquiries.

Thank you for your understanding.

Regards,
Hung PD

#229913 Copied
Viewing 9 results - 1 through 9 (of 9 total)