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New license - by Rodrigo - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

Rodrigo

Participant

September 15, 2020 at 08:28

Hello!
I have bought a new license of theme…but I can’t find where update purchase code 🙁
Many thanks!!

#251417 Copied Theme version: 6.3.2

9 Answers

Olga Barlow

Support staff

September 15, 2020 at 14:01

Hello,

Thank you for using our theme!
You can add your license or refresh the support period here https://www.8theme.com/account/#etheme_show_8t_licenses_anchor

Regards

#251443 Copied

Rodrigo

Participant

September 15, 2020 at 14:47

Hello again…Yes, It`s done… but still something is wrong in our website:
Don’t works:
.- Media Library
.- Wp bakery Builder
.- Theme Options
I thought it was a licensing problem for the theme 🙁

#251448 Copied

Olga Barlow

Support staff

September 15, 2020 at 16:29

Hello,

Nope, we don’t think so. Provide us with WP Dashboard and FTP access to your site, please. Maybe you just need to update theme and plugins to the latest versions to make them work.

Regards

#251467 Copied

Rodrigo

Participant

September 16, 2020 at 07:06

Ok….(private content)
Many thanks!!

Please contact administrator
for this information.

#251517 Copied

Olga Barlow

Support staff

September 17, 2020 at 08:42

Hello,

Checked theme options and don’t see problem http://prntscr.com/uiqw5v
WPBakery page builder also works https://gyazo.com/f591670a2175b30745fd76bd72f3cb85
Uploading to media library works fine https://gyazo.com/f109a08000151e33a03b3a0ae729770a
So, could you tell me in more detail what exactly is wrong? Provide screenshots or video. Did you try to open your site from another PC or browser?

Regards

#251656 Copied

Rodrigo

Participant

September 17, 2020 at 09:31

Oh….you’re right…It works in other PC. But….why?
It’s the first time that happens to me…And It works in the same PC but with another browser
🙁

#251660 Copied

Olga Barlow

Support staff

September 17, 2020 at 13:43

Hello,

Try to clear the browser cache. If it does not help then check the list of browser extensions that may cause the problem, disable them one by one.

Regards

#251702 Copied

Rodrigo

Participant

September 17, 2020 at 14:51

Many thanks Olga!!!

#251712 Copied

Olga Barlow

Support staff

September 17, 2020 at 16:10

You are welcome.

Regards

#251728 Copied
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