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New order emails not send as per settings

This topic has 4 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Jack Richardson

  • Avatar: vdberggert
    vdberggert
    Participant
    February 24, 2016 at 12:45

    When a customr create a new order, I ususaly received an email confirming the order been made. I checked in my settings, and the email adress is still there, but no emails come through. I used to get this earlier though? Any suggestions?

    Please, contact administrator
    for this information.
    #114579 Copied
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 24, 2016 at 13:04

    Hello,

    Contact your hosting provider support and ask them to check mail logs, there should be some notices why emails can’t be delivered.

    Best regards,
    Jack Richardson.

    #114587 Copied
    Avatar: vdberggert
    vdberggert
    Participant
    February 24, 2016 at 13:10

    I changed the email adress in setting to a Gmail account I have, and there was also no emails delivered? That say that there is another issue elsewhere? As I said, I use to get these emails before, and it suddenly stopped, not sure how long though..

    #114589 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 24, 2016 at 14:15

    Hello,

    As I told you, you need ask hosting provider to check mail logs why emails can’t be sent via your site.
    Please do this.

    Best regards,
    Jack Richardson.

    #114600 Copied
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