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New order emails not send as per settings

This topic has 4 replies, 2 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson

vdberggert

Participant

February 24, 2016 at 12:45

When a customr create a new order, I ususaly received an email confirming the order been made. I checked in my settings, and the email adress is still there, but no emails come through. I used to get this earlier though? Any suggestions?

Please, contact administrator
for this information.

#114579 Copied

3 Answers

Jack Richardson

Support staff

February 24, 2016 at 13:04

Hello,

Contact your hosting provider support and ask them to check mail logs, there should be some notices why emails can’t be delivered.

Best regards,
Jack Richardson.

#114587 Copied

vdberggert

Participant

February 24, 2016 at 13:10

I changed the email adress in setting to a Gmail account I have, and there was also no emails delivered? That say that there is another issue elsewhere? As I said, I use to get these emails before, and it suddenly stopped, not sure how long though..

#114589 Copied

Jack Richardson

Support staff

February 24, 2016 at 14:15

Hello,

As I told you, you need ask hosting provider to check mail logs why emails can’t be sent via your site.
Please do this.

Best regards,
Jack Richardson.

#114600 Copied
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