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New product option not saving - by mfranklin

This topic has 10 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

mfranklin

Participant

May 24, 2016 at 10:12

Hi,

I’ve enabled the ‘new’ product option in the theme options but when I try to apply it to a product in the custom settings the change is not saved.

Is this a known bug?

#126974 Copied Theme version: 3.8 WooCommerce version: 2.3.13

9 Answers

Robert Hall

Support staff

May 24, 2016 at 10:33

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall

#126976 Copied

mfranklin

Participant

May 30, 2016 at 11:13

Hi Robert,

Details below

Thanks

Please, contact administrator
for this information.

#127516 Copied

Robert Hall

Support staff

May 30, 2016 at 11:37

Hello,

You’re using old theme, woocommerce and plugins versions. Please update all and check issue.

Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall

#127525 Copied

mfranklin

Participant

May 30, 2016 at 12:22

Hi Robert,

I’ve run all the updates now but I’m still not able to mark a product as ‘new’.

Regards,
Michael

Please, contact administrator
for this information.

#127538 Copied

Eva Kemp

Support staff

May 30, 2016 at 16:17

Hello,

Please ask your hosting provider support to increase the value of “PHP Max Input Vars” function to 5000. After that try to enable the option.

Regards,
Eva Kemp.

#127608 Copied

mfranklin

Participant

May 30, 2016 at 16:34

Hi,

I’ve updated this and tried again but the option is still not saving.

Kind regards,
Michael

#127611 Copied

Robert Hall

Support staff

May 30, 2016 at 16:45

Hello,

Also please try to disable third-party plugins and check the issue.

Regards,
Robert Hall

#127618 Copied

mfranklin

Participant

May 30, 2016 at 16:59

Just run through the plug-ins on the site and there was a plug-in called WP Control that was not letting me save the option.

I’ve now disabled this and the feature is working.

Many thanks!

#127620 Copied

Jack Richardson

Support staff

May 30, 2016 at 17:18

Hello,

You’re welcome.

Best regards,
Jack Richardson.

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