New product option not saving - by mfranklin

This topic has 10 replies, 4 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

  • Avatar: mfranklin
    mfranklin
    Participant
    May 24, 2016 at 10:12

    Hi,

    I’ve enabled the ‘new’ product option in the theme options but when I try to apply it to a product in the custom settings the change is not saved.

    Is this a known bug?

    9 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 24, 2016 at 10:33

    Hello,

    Please provide us with link to the page and wp-admin access in Private Content.

    Regards,
    Robert Hall

    Avatar: mfranklin
    mfranklin
    Participant
    May 30, 2016 at 11:13

    Hi Robert,

    Details below

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 30, 2016 at 11:37

    Hello,

    You’re using old theme, woocommerce and plugins versions. Please update all and check issue.

    Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.

    Don’t forget to make backup of the site before update.

    Here is video tutorial how to update theme.
    https://www.youtube.com/watch?v=KdWESIIPU1k
    (it’s for Legenda theme but the process is the same).

    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall

    Avatar: mfranklin
    mfranklin
    Participant
    May 30, 2016 at 12:22

    Hi Robert,

    I’ve run all the updates now but I’m still not able to mark a product as ‘new’.

    Regards,
    Michael

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 30, 2016 at 16:17

    Hello,

    Please ask your hosting provider support to increase the value of “PHP Max Input Vars” function to 5000. After that try to enable the option.

    Regards,
    Eva Kemp.

    Avatar: mfranklin
    mfranklin
    Participant
    May 30, 2016 at 16:34

    Hi,

    I’ve updated this and tried again but the option is still not saving.

    Kind regards,
    Michael

    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 30, 2016 at 16:45

    Hello,

    Also please try to disable third-party plugins and check the issue.

    Regards,
    Robert Hall

    Avatar: mfranklin
    mfranklin
    Participant
    May 30, 2016 at 16:59

    Just run through the plug-ins on the site and there was a plug-in called WP Control that was not letting me save the option.

    I’ve now disabled this and the feature is working.

    Many thanks!

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 30, 2016 at 17:18

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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