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New Update Adding New product Page Not Working

This topic has 4 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

R

Participant

July 15, 2020 at 02:01

My page looks weird and i’m not able to add description etc in new product. I tried to update it then came across an error on plugin update page.

Please, contact administrator
for this information.

#244423 Copied Theme version: v.6.3.8 (child v.0.0.1)

3 Answers

Rose Tyler

Support staff

July 15, 2020 at 07:40

Hello,

Try to temporarily disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and check how it works then.

Regards

#244439 Copied

R

Participant

July 22, 2020 at 16:39

Yes I have. It keeps doing that every other time. If I try o add or edit products, the content is missing.

#245077 Copied

Olga Barlow

Support staff

July 22, 2020 at 18:17

Hello,

I don’t see the mentioned issue with existing products http://prntscr.com/tmq3g6 or the new one http://prntscr.com/tmq3yr

Regards

#245093 Copied
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