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New updated plugin not Installing (From CodeCanyon)

This topic has 4 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Kim

Kim

Participant

September 25, 2021 at 02:47

I upgraded once from wp end, but the site still showing 8.0.6 so I downloaded again from codecanyon again to upgrade but failed.
After first installation, shop can no longer be accessed.

cPanel showing errors yesterday – so we decided to install the files again, this time from codecanyon

Screenshots:
https://imgur.com/a/dgNG16h

PLEASE HELPPPPPP T_T

Please, contact administrator
for this information.

#303426 Copied Theme version: 8.0.7

3 Answers

Kim

Participant

September 25, 2021 at 06:42

Successfully updated to 8.0.7 using the dashboard. But shop is still not able to load. No issue to load other products using other category links..

#303428 Copied

Rose Tyler

Support staff

September 25, 2021 at 08:46

Hello,

Your website shop page is displaying 500 Internal server error https://prnt.sc/1tk3mik , so contact your hosting provider about this issue.

Regards

#303439 Copied

Kim

Participant

September 25, 2021 at 14:09

I had no issue accessing other product categories pages and single product pages – but the loading to “shop” alone takes forever, could it be due to the theme?

Kept getting this error log at cpanel side:
https://imgur.com/a/dG39Cgm

#303458 Copied
Tagged: best selling, codecanyon, installing, plugin, themes, updated, woocommerce
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New updated plugin not Installing (From CodeCanyon)

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