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New Vendor registration form keeps asking for captcha

This topic has 3 replies, 3 voices, and was last updated 11 months ago ago by Andrew Mitchell

Marco A Jimenez

Participant

November 27, 2023 at 06:44

it seems like there might be an issue with the captcha for registering as a new vendor. The problem could be related to the theme settings where the secret key for the captcha needs to be placed. Dokan support thinks it’s tied to the theme, but they’re not certain about the exact location of the setting to input the secret key. Your help will be much appreciated

Please, contact administrator
for this information.

#374861 Copied Theme version: .9.1.14 WooCommerce version: 6.3.1

2 Answers

Tony Rodriguez

Support staff

November 27, 2023 at 07:34

Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

We would like to inform you that the captcha feature is not an inherent functionality of the XStore theme; it is provided by a third-party plugin. Please contact plugin support first for assistance.

For further details on integrating the Dokan Multivendor plugin with the XStore theme, we kindly ask you to refer to our theme documentation. https://www.8theme.com/documentation/docs/dokan-multivendor-plugin-with-xstore-theme/

Furthermore, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, We kindly request that you take a moment to review the article titled “How to Add CAPTCHA,” which can be found at the following link: https://www.wpbeginner.com/plugins/how-to-add-captcha-in-wordpress-login-and-registration-form/

We hope this information is helpful.

Best regards,
The 8Theme Team.

#374866 Copied

Andrew Mitchell

Support staff

January 26, 2024 at 01:00

Dear Marco A Jimenez,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#381284 Copied
Tagged: captcha issue, new vendor, registration form problem, troubleshooting, vendor registration, woocommerce, wordpress themes
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New Vendor registration form keeps asking for captcha

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