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New version - by Kazakov_by - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

Kazakov_by

Participant

February 12, 2018 at 12:04

I need a version of the template compatible with WooCommerce version 3.3.1.

Please, contact administrator
for this information.

#184797 Copied Theme version: 4.5 WooCommerce version: 3.3.1

8 Answers

Rose Tyler

Support staff

February 12, 2018 at 13:05

Hello,

4.5 theme version is the latest version but it is not compatible with WC 3.3.1, so you need to downgrade WooCommerce to 3.2.6 version.Please note that before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards

#184800 Copied

Kazakov_by

Participant

February 12, 2018 at 14:05

I can not return WooCommerce version 3.2.6 because the website will lost its functional for working with other plugins and widgets. I have to replace your template by new one, wich supports WooCommerce. So, I ask you kindly to make a refund your template payment. Thank you.

#184818 Copied Theme version: 4.5 WooCommerce version: 3.3.1

Olga Barlow

Support staff

February 12, 2018 at 16:42

Hello,

If you use the custom theme you need to be sure that this theme supports the new version of WC before updating it. Actually, WC even has withdrawn WooCommerce 3.3.0 update because of conflict with many themes and released 3.3.1 after some time. We plan to release new theme update until the end of this week. If you don’t want to wait we can offer another our theme that supports WC 3.3.1, for example, XStore or Legenda.

Anyway, before any major WooCommerce or WordPress update you need to be sure that your theme supports it and don’t update them if not.

Regards

#184838 Copied

Kazakov_by

Participant

February 12, 2018 at 17:19

I’m not ready to wait until the end of the week and the options you proposed to me do not fit. Return money, or I will reopen the dispute paypal

#184848 Copied Theme version: 4.5 WooCommerce version: 3.3.1

Kazakov_by

Participant

February 13, 2018 at 07:31

How can I get the template installation files XStore (default) and the cost compensation of $ 10

Please, contact administrator
for this information.

#184889 Copied Theme version: 4.5 WooCommerce version: 3.3.1

Olga Barlow

Support staff

February 13, 2018 at 12:12

Hello,

1)If you provide me FTP and Dashboard access to your site we’ll be able to update IDStore theme before official release. Also, theme bought on ThemeForest can be refunded only via Envato refund request.
2) Purchase code that you provided is not valid. Seems something is wrong with your purchase. Contact Envato support to solve this.
3) If you want to get XStore instead of IDStore you need to buy XStore theme and then send refund request for the IDStore theme. But what compensation do you expect if we did not declarate support of WC 3.3 in theme description http://prntscr.com/ie2lvu ?
We are sorry, but it’s not our fault that you updated WC plugin before confirmation that theme supports it.

Regards

#184934 Copied

Kazakov_by

Participant

February 13, 2018 at 12:32

1. The purchase code belongs to me, here is the of my mail when the code sent me.
2. My Envato account is blocked by Paypal before settling the dispute with another plug-in vendor.
3. Send me updated theme IDStore files, I will replace them myself.

#184939 Copied Theme version: 4.5 WooCommerce version: 3.3.1

Olga Barlow

Support staff

February 14, 2018 at 11:05

Hello,

Please, solve the problem with your license first https://help.market.envato.com/hc/en-us/requests/new and then, when we’ll be able to verify your code, contact us again. Because if we can’t verify your license we can’t send you any files.

Regards

#185046 Copied
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