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Newly updated VC, VC addons and updated theme – cant edit pages

This topic has 8 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

skupapa

Participant

February 13, 2015 at 11:46

Hello Dear Support.

– cache cleared
– the theme is up to date
– plugins (VC, VC addons) updated from here: https://www.8theme.com/download-plugins/
– its done: Dashboard->Settings->Visual Composer and select all Content Types.
– User groups access rules for administrator changed all of three option (with VC, without VC, with VC and with default editor)

when any of pages clicked to edit in BO, i see only full blank page.

How to edit pages now?????

Regards

Mozes

Please, contact administrator
for this information.

#41906 Copied

7 Answers

Robert Hall

Support staff

February 13, 2015 at 12:22

Hello,

Also you’re using old Essential Grid plugin version. Please update.
If issue will persist then provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#41917 Copied

skupapa

Participant

February 13, 2015 at 13:21

Hello Robert,

Ess. Grid updated now to 2.0.5, problem still exist, you can find FTP credentials in Private Content.

regards

Mozes

Please, contact administrator
for this information.

#41935 Copied

Eva Kemp

Support staff

February 13, 2015 at 14:04

Hello,

Please deactivate all 3rd-party plugins and check VC editor again.

Thank you.
Regards,
Eva Kemp.

#41954 Copied

skupapa

Participant

February 13, 2015 at 14:28

Hello,

ok, it works after these steps:

1. all 3rd party plugins deactivated
2. ess. grid plugin deactivated
3. ess. grid plugin deleted
4. ess.grid plugin reintsalled.

Now, everything is okay, but I cant see where to insert the shortcodes, no shortcodes button.

Regards

Mozes

#41959 Copied

Eva Kemp

Support staff

February 13, 2015 at 14:54

Hello,

If you want to use some shortcodes you need add them in Text element of Visual Composer editor.

Thank you.
Regards,
Eva Kemp.

#41967 Copied

skupapa

Participant

February 13, 2015 at 15:21

sorry, cant find.

#41982 Copied

Eva Kemp

Support staff

February 13, 2015 at 19:37

Hello,

Please clarify what you’re trying to achieve.

Thank you.
Regards,
Eva Kemp.

#42125 Copied
Tagged: addons, edit, pages, theme, woocommerce, wordpress
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