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Newsletter Options Invisible and Cause Close forever not to work

This topic has 6 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

pablostevens

Participant

October 9, 2024 at 00:18

The “close forever” option for newsletter stopped functioning. When you click on the “x” nothing happens. I think one of the recent core updates caused this problem. Also, the options for “Newsletter On” are missing in the control panel (screen shot attached).

I have been able to roll back to an older version to re-establish control and turn off the newsletter popup for now (changed it to on click). I originally had it on open after 1000 ms but without the close forever options working it just keeps poping up on every page.

I tried re-installing the core plugin, it didn’t help.

I’ve also turned of all caching plugins and speed optimization options in the theme, it didn’t help.

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5 Answers

Rose Tyler

Support staff

October 9, 2024 at 07:36

Hello,

Thank you for reaching out to us.

Provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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pablostevens

Participant

October 9, 2024 at 19:37

Just as a note I’ve tested the Newsletter option on other sites I use with Xstore and they don’t seem to even pop up at all when I used the timed option. My connection details are in the private content. Oh I should mention I have deactivated the newsletter popup and rolled back to an older version of the X-store core plugin. You’ll see both in the “plugins”

Please contact administrator
for this information.

#418047 Copied

Jack Richardson

Support staff

October 10, 2024 at 08:01

Hello @pablostevens
You had ‘Preload content’ option activated so as such option was active in your Theme options then few others were locked to configure. For this time we deactivated it -> https://prnt.sc/-qU6Qi76nGUV. And now you can set the other setting of newsletter too.
Maintenance mode was temporary activated and then was deactivated.
Please, check now !
Kind regards, Jack Richardson

#418095 Copied

pablostevens

Participant

October 10, 2024 at 15:39

Thank you that works. Not a big deal, but clicking on the “x” doesn’t close the modal. Clicking anywhere else outside the modal does, so that’s fine, but really clicking on the “x” should close the modal too. Some people will try clicking there and it won’t work.

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Jack Richardson

Support staff

October 11, 2024 at 07:15

Hello @pablostevens

Such issue will be fixed in next update as well. For this time we uploaded a fix on your web-site too, so, please, check now.

Kind regards, Jack Richardson

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Tagged: close forever woocommerce option, fix woocommerce newsletter, invisible newsletter options, troubleshoot woocommerce newsletter, woocommerce newsletter issues, wordpress newsletter solutions, wordpress woocommerce templates
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