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NEWSLETTER POPUP DOES NOT SHOW IMAGE IN POPUP

This topic has 8 replies, 2 voices, and was last updated 1 weeks, 5 days ago ago by Luca Rossi

LVRB Love's Rebel

Participant

November 7, 2024 at 16:36

Hello!

The newsletter popup does not show the images in mobile version. The blank box appears.

I tested it with slides and with a background image in the container.

Attached captures in private area.

Please, contact administrator
for this information.

#422419 Copied Theme version: 9.4.4

7 Answers

Luca Rossi

Support staff

November 8, 2024 at 08:37

Dear @LVRB Love’s Rebel,

We kindly suggest trying to disable the lazy loading feature for the background image in Elementor. You can refer to the following screenshot for guidance: [https://prnt.sc/aeuDLakGKBG_](https://prnt.sc/aeuDLakGKBG_).

We hope this resolves the issue. Should you need further assistance, please don’t hesitate to reach out.

Best regards,
8Theme Team

#422452 Copied

LVRB Love's Rebel

Participant

November 8, 2024 at 13:50

What is the route to get to that button and deactivate it?

#422504 Copied

Luca Rossi

Support staff

November 9, 2024 at 07:30

Hi @LVRB Love’s Rebel,

Elementor > Settings > Performace > Lazy loading of background images

Best regards,
8Theme Team

Please contact administrator
for this information.

#422560 Copied

LVRB Love's Rebel

Participant

November 9, 2024 at 16:13

The problem remains the same by disabling lazy loading in the mobile version. That’s not the problem of the image not loading.

#422591 Copied

Luca Rossi

Support staff

November 11, 2024 at 10:02

Dear Love’s Rebel Team,

We hope this message finds you well.

We have noticed a change in the newsletter popup on your website. Upon reviewing the new popup, we observed that the image element is hidden on mobile screen sizes, as shown in the following screenshot: [https://prnt.sc/A9SW8pNwiQJJ](https://prnt.sc/A9SW8pNwiQJJ).

Could you kindly confirm if this change was intentional?

Thank you for your attention to this matter.

Best regards,
8Theme Team

#422720 Copied

LVRB Love's Rebel

Participant

November 11, 2024 at 10:19

Yes, the change was on purpose since the photos for the popup did not work.

The test popup with images is a static block called POPUP PRUEBA IMAGEN.

I leave you in the private area the access, the name of the block and a reference image of how I want the popup to look in the mobile version.

Content is visible for topic creator and
support staff only.

#422731 Copied

Luca Rossi

Support staff

November 11, 2024 at 16:03

Dear @LVRB Love’s Rebel,

We hope this message finds you well.

We have reviewed the background image, and it appears to be loading correctly on our side. Kindly take a moment to review the test page provided in the Private Content Area.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Content is visible for topic creator and
support staff only.

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