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Newsletter popup doesn’t show in resposive mode

This topic has 13 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Marie

Marie

Participant

April 12, 2023 at 15:43

Hi,
The newsletter popup doesn’t show up on either mobile or tablet. I tried placing it in the website header, but I can’t find the icon to do so. The newsletter is created with a static block.

https://prnt.sc/jZyNSjYb1KZ0

How can I fix that?

Thanks

Please, contact administrator
for this information.

#353078 Copied Theme version: Versión: 9.0.5

12 Answers

Rose Tyler

Support staff

April 12, 2023 at 15:57

Hello, Marie,

Thank you for contacting us and for using XStore.

Please check this topic – https://www.8theme.com/topic/how-come-newsletter-block-is-missing-from-mobile-nav-header-builder/

Kind Regards,
8theme team

#353082 Copied

Marie

Participant

April 12, 2023 at 18:37

Hi, Rose,

I have the Newsletter element in the desktop header content. The configuration is: Newsletter On > On delay.

https://prnt.sc/6z73VsvZZg2U

It doesn´t work.

Best regards

#353120 Copied

Tony Rodriguez

Support staff

April 13, 2023 at 06:05

Hello, Marie,

We have conducted a review of your website and have not identified any issues. The newsletter popup appears to be functioning correctly. It is likely a caching issue on your end. We recommend clearing your browser cache and revisiting the website. For further information, please refer to the following link: https://www.veed.io/view/7826ce34-345e-4f2c-a1e4-e87aa7670788?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

#353145 Copied

Marie

Participant

April 13, 2023 at 10:57

Hello, Tony.

Yes, newsletter works fine in pc. As I said in the first post, it doesn´t work in other devices like mobile or tablet.

Best regards

#353197 Copied

Rose Tyler

Support staff

April 13, 2023 at 12:28

Hello, Marie,

Thank you for your response.

Please contact your hosting provider and ask to fix the memory error first. We added a screenshot in the Private Content area.

Let us know once it will be solved.

Kind Regards,
8theme team

Please contact administrator
for this information.

#353205 Copied

Marie

Participant

April 13, 2023 at 13:19

Hi, Rose,

I added this line (in private content area) in wp-config, so the problem should be fixed.

Thanks for the advice.

Best regards

Please contact administrator
for this information.

#353208 Copied

Rose Tyler

Support staff

April 13, 2023 at 13:42

Hello, Marie,

We can’t open your site, there is – 500 Internal server error.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

About the Newsletter on mobile, please make sure that “Mobile Optimization” is disabled in Theme Options > General.

Kind Regards,
8theme team

#353209 Copied

Marie

Participant

April 13, 2023 at 18:54

Hello, Rose.

The web is accesible again.
I submited a ticket to my hosting. I wrote saying that the solution they gave me for the memory error did not work. I am waiting for their response.

About the Newsletter on mobile, I checked that “Mobile Optimization” is disabled.

Best regards

#353233 Copied

Rose Tyler

Support staff

April 14, 2023 at 15:31

Hello, Marie,

Fixed. Please clear cache and check now.

Kind Regards,
8theme team

Please contact administrator
for this information.

#353323 Copied

Marie

Participant

April 19, 2023 at 18:00

Hello, Rose,

Fixed. Thank you!

One last thing, popup is too big in mobile, how can i make it smaller in responsive mode?

Best regards

#353866 Copied
Rose Tyler

Support staff

April 20, 2023 at 08:42
Hello, Marie,

Please try to add the next code in Theme Options > Theme custom CSS > Global:
```
@media (max-width: 900px) {
    .et-popup {
        width: 85% !important;
        height: 85% !important;
    }
    .et-popup .elementor-widget-wrap.elementor-element-populated {
        padding-left: 10px !important;
        padding-right: 10px !important;
    }
    .et-popup .et-popup-content.with-static-block {
        padding-left: 10px !important;
        padding-right: 10px !important;
    }
}
```
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team
#353909 Copied
Marie

Participant

April 24, 2023 at 17:55

Hi, Rose

Fixed! Thank you so much

Best regards

#354382 Copied
Tagged: mode, newsletter, popup, responsive, templates, woocommerce, wordpress
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