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Newsletter popup to show on homepage only

This topic has 12 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

AfriMainland

Participant

September 14, 2023 at 12:38

dear team,

How can i make newsletter popup appear only on the homepage and not every page.

Kindly help resolve this issue

#367471 Copied Theme version: 9.1.12

11 Answers

Tony Rodriguez

Support staff

September 14, 2023 at 13:06

Hello, @AfriMainland,

Thank you for contacting us and for using XStore.

We are writing to provide you with a solution to your reported issue. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to Header Builder.
4. Choose Newsletter.
5. Select Close Forever.
6. Turn it ON.
7. Publish your changes.

Please refer to the attached image for a visual guide. https://ibb.co/PCCwp2C

We trust that these steps will effectively resolve your issue.

Best Regards,
8Theme’s Team

#367474 Copied

AfriMainland

Participant

September 14, 2023 at 13:26

Hello Tonny

The options in the screenshot shared is not available on my own dashboard.

kindly see my newsletter dashboard in this link: https://ibb.co/CKWcMvv

#367478 Copied

Tony Rodriguez

Support staff

September 14, 2023 at 13:40

Hello, @AfriMainland,

We appreciate your prompt response and the provision of the requested screenshot.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

#367486 Copied

AfriMainland

Participant

September 14, 2023 at 14:59

Hello Tonny,

Kindly find below the temp wp login credentials:

Also note the question:
I want newsletter popup appear only on the homepage load and not every page.

Please contact administrator
for this information.

#367496 Copied

Tony Rodriguez

Support staff

September 15, 2023 at 06:46

Hello, @AfriMainland,

We hope this message finds you well. We are writing to inform you that we are currently unable to access your site due to invalid or non-working login details.

We kindly request you to provide us with the correct and functional login credentials. For your reference, we have attached a screenshot in the private content area.

To address the issue you are experiencing, we recommend the following steps:

1. Navigate to XStore.
2. Proceed to Theme Options.
3. Select Header Builder.
4. Choose Newsletter.
5. Click on Action.
6. Select either ‘on delay’ or ‘on mouse out’.
7. You will then see the ‘Close Forever’ option.
8. Turn it ON and publish it.

We have attached a screenshot for your reference to assist you in this process.
https://imgur.com/o3fSdYs

We trust that these steps will effectively resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#367526 Copied

AfriMainland

Participant

September 15, 2023 at 07:23

Dear Tony,

Credentials sent to u are valid. I guess is just a doowntime

Kindly use the same credentials and try again now

I confirm the details by logging in with it.

Thanks

Please contact administrator
for this information.

#367532 Copied

Tony Rodriguez

Support staff

September 15, 2023 at 08:06

Hello, @AfriMainland,

We have recently conducted a review of your website and discovered that you are currently utilizing an outdated version (9.1.12) of the theme and core plugin.

We strongly recommend that you promptly update to the latest version of the Xstore theme and core plugin on your site. Once the update is complete, we kindly ask you to verify the changes.You will then see the ‘Close Forever’ option under Newsletter.

The most recent versions available are 9.1.14 for the theme and 5.1.14 for the core plugin. You can review the changelog at the following link: https://xstore.8theme.com/update-history/

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

– https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We kindly recommend that you take a complete backup of your site before proceeding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#367539 Copied

AfriMainland

Participant

September 15, 2023 at 11:59

Dear Tony,

after updating the theme and plugin.

could not see close forever option.

7. You will then see the ‘Close Forever’ option.

Kindly help check.

thanks

#367580 Copied

Tony Rodriguez

Support staff

September 15, 2023 at 12:29

Hello, @AfriMainland,

We have recently conducted a thorough review of your website and have identified several errors within your site console. Specifically, we have detected 500 internal server errors. For your reference, we have captured a screenshot of these errors, which can be viewed at the following link: https://postimg.cc/wRyZsGmQ.

Additionally, we have noticed that the maximum execution time for your site is currently set at a low level. We recommend adjusting this setting to 600 or 1000 and then reassessing the site’s performance.

Should you require further assistance, we kindly request that you share your site’s CPanel URL and credentials in the private content area of this topic. This will enable our team to investigate the issue more closely and provide you with the necessary support.

We look forward to assisting you in resolving these issues.

Best Regards,
8Theme’s Team

#367586 Copied

AfriMainland

Participant

September 15, 2023 at 13:37

Dear Tony,

I cant even access WP admin again.

I think the update cratch the site.

Kindly help rectify this issue;

pls find the cpanel login details in the private area

Please contact administrator
for this information.

#367600 Copied

Rose Tyler

Support staff

September 15, 2023 at 16:00

Hello, AfriMainland,

We do not see problems on your site. Please clear the cache and check one more time. Could you record a video of the problem?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

If you want to show the Newsletter on the Home page only, go to Header Builder > Multiple headers > add new custom header and set it for the front page only.

Best Regards,
8Theme’s Team

#367617 Copied
Tagged: exclusive woocommerce newsletter, newsletter popup wordpress, optimized woocommerce popup, woocommerce homepage popup, wordpress homepage newsletter
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