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NEXTGEN PRO / IMAGERY - by Chris Barrett

This topic has 10 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Olga Barlow

Chris Barrett

Participant

October 8, 2018 at 17:46

Hello,

After updating the Xstore theme to 5.0 the photography plugin NEXTGEN Pro / Imagery for is no longer working for Mobiles and tablets.

The lightbox no longer appears when you click of a thumbnail image.

I have liaised with Nextgen to identify the problem by removing all 3rd party plugins which did not fix the problem. Finally I changed the Theme back to a default theme Twenty Fifteen and the plugin begin working.

NextGen mention: I suggest contacting the theme provider about this specific issue and providing them with your site’s error logs so they could study the issue

jquery.js?ver=1.12.4:2 Uncaught Error: Syntax error, unrecognized expression: #gallery/ada019d6f2dd7a101625192dc59d8b6b/33
at Function.fa.error (jquery.js?ver=1.12.4:2)
at fa.tokenize (jquery.js?ver=1.12.4:2)
at fa.select (jquery.js?ver=1.12.4:2)
at Function.fa (jquery.js?ver=1.12.4:2)
at Function.a.find (jquery-migrate.min.js?ver=1.4.1:2)
at n.fn.init.find (jquery.js?ver=1.12.4:2)
at n.fn.init.a.fn.find (jquery-migrate.min.js?ver=1.4.1:2)
at a.fn.init.n.fn.init (jquery.js?ver=1.12.4:2)
at new a.fn.init (jquery-migrate.min.js?ver=1.4.1:2)
at n (jquery.js?ver=1.12.4:2)
at b (etheme.min.js?ver=4.9.8:5)
at etheme.min.js?ver=4.9.8:5

Please, contact administrator
for this information.

#200717 Copied Theme version: 5.0.3

9 Answers

Olga Barlow

Support staff

October 9, 2018 at 17:13

Hello,

I have checked your site and don’t see any error in console. Besides, I don’t see the problem with the gallery https://gyazo.com/069adabe9b25f628e8ac79440aedeabc
Can you explain your steps to reproduce the problem in more details?
I see that you use Varnish. Maybe it was just server cache after theme update?

Regards

#200790 Copied

Chris Barrett

Participant

October 10, 2018 at 09:57

Hi Olga, Apologies, here are the steps.

https://imagesofvenice.com/galleries/

Please click on the San Marco thumbnail. A gallery of thumbnails are shown, if you click on the thumbnail the Nextgen lightbox opens and allows you to view larger image.

If you view this same page on a mobile/tablet version the Nextgen lightbox is inactive.

Best Chris

#200842 Copied

Chris Barrett

Participant

October 10, 2018 at 17:16

https://www.dropbox.com/s/o75ssbqrsttoszt/Screen%20Recording%202018-10-10%20at%2017.11.15.mov?dl=0

Here’s a movie of what happens…

#200879 Copied

Olga Barlow

Support staff

October 11, 2018 at 09:46

Hello,

We have passed your problem to our developers. We’ll inform you once they fix the issue.

Regards

#200909 Copied

Olga Barlow

Support staff

October 12, 2018 at 13:23

Hello,

Could you ask your hosting provider if you have any server cache? Disable it. Because we do some changes in CSS files but don’t see any changes on frontend (even if remove all the CSS).

Regards

#201030 Copied

Chris Barrett

Participant

October 12, 2018 at 13:32

Hello Olga,

I will give you access to the C Panel to the best of my knowledge I don’t have a server cache.

Please, contact administrator
for this information.

#201031 Copied

Olga Barlow

Support staff

October 12, 2018 at 14:44

Hello,

What about this http://prntscr.com/l5ahnw ?
We changed a little bit our styles to fix the problem, seems plugin use empty paragraphs when we hide them. Check now.

Regards

#201034 Copied

Chris Barrett

Participant

October 12, 2018 at 17:09

Hello Olga,

Success! I installed the Siteground plugin as per instructions and cached all 1,2,3 levels. The Nextgen plugin is now working on mobile/tablet devices.

Thanks for all your help re this matter.

#201044 Copied

Olga Barlow

Support staff

October 13, 2018 at 13:15

Hello,

You are welcome!

Regards

#201054 Copied
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