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No captcha image on site and Visual Composer problem

This topic has 8 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Stan Russell

craftytrader

Participant

April 16, 2015 at 16:52

Hello,

I don’t know why when I try to edit anything e.g. text edit with Visual Composer (e.g. http://dworeksiadlo.pl/wp-admin/post.php?post=18968&action=edit) site is changing to “blank” – everything disappears, only address is visible. The same situation is with Revolution Slider, after editing image and saving changes – site is making “blank”. Image is saved but this is wired.
Another problem is with captcha image, it doesn’t load: http://dworeksiadlo.pl/kontakt/

Looking forward,

Rgrds,
Artur

#57515 Copied Theme version: 1.7.1

7 Answers

Eva Kemp

Support staff

April 16, 2015 at 18:05

Hello,

Please disable all 3rd-party plugins and check VC editor after that.
Concerning the captcha change permissions to 777 for “tmp” folder in the directory wp-content/themes/Royal_v1.7.1/royal/framework/inc/really-simple-captcha.

Thank you.
Regards,
Eva Kemp.

#57537 Copied

craftytrader

Participant

April 16, 2015 at 18:31

Hello,

I changed “tmp” and now it has permissions 777, still there is no captcha image.
I disabled plugins for a while . Site was still making “blank” if I tried to edit anything.

Do you have any suggestions how to fix these problems?

Looking forward,

Regards,
Artur

#57541 Copied

Eva Kemp

Support staff

April 16, 2015 at 18:42

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.
Also you must only one theme folder like wp-content/themes/royal and not wp-content/themes/Royal_v1.7.1/royal. So please reupload the theme correctly.

Thank you.
Regards,
Eva Kemp.

#57545 Copied

craftytrader

Participant

April 16, 2015 at 19:26

Hello,

Theme is in wp-content/themes/royal.

Please, contact administrator
for this information.

#57551 Copied

Eva Kemp

Support staff

April 16, 2015 at 21:11

Hello,

The issue with captcha has been fixed.
Please check.
Concerning the VC editor this issue persists with default WordPress theme too, so it’s not related to our theme. I’ve noticed that after trying to edit some element in VC editor the page is trying to load content from the url st.hit.gemius.pl. We recommend you to check with your host if there are any settings on a server or any configuration made in .htaccess file of your site.

Thank you.
Regards,
Eva Kemp.

#57568 Copied

craftytrader

Participant

April 16, 2015 at 21:48

Thank you very much!
Captcha is working properly.
I just contact with my server provider and they stop statistics services and VC work fine.
Thank you for great customer service!

Best regards,
Artur

#57574 Copied

Stan Russell

Participant

April 17, 2015 at 08:00

Hello craftytrader,

you are welcome!

Regards,
Stan Russell.

#57614 Copied
Tagged: no captcha, problem, seo friendly, templates, visual composer, woocommerce, wordpress
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No captcha image on site and Visual Composer problem

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