No carousel is displayed - by Pelantaro - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

  • Avatar: Pelantaro
    Pelantaro
    Participant
    October 21, 2021 at 04:13

    Again carousel of related products is not displayed

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 21, 2021 at 08:32

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please.
    We’ll check the issue in more detail.

    Regards

    Avatar: Pelantaro
    Pelantaro
    Participant
    October 26, 2021 at 20:43

    under https://princessandqueen.cl/producto/bata-maternidad/
    “Related Products” carousel products are not observed

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2021 at 10:28

    Hello,

    We can’t connect to your server https://prnt.sc/1xp6xnx
    And we can’t check your site without VPN https://prnt.sc/1xp75oq
    Do you have connection limits for Europe? Could you, please, contact your hosting provider to temporarily remove these limits?

    Regards

    Avatar: Pelantaro
    Pelantaro
    Participant
    October 30, 2021 at 15:35

    I have not been able to solve the connection to Europe, meanwhile I am attaching the updated FTP connection.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 2, 2021 at 12:19

    Hello,

    Unfortunately, we still can’t connect to FTP https://prnt.sc/1y5pubb
    And can’t check your site https://prnt.sc/1y5q785
    We are able to check the site only if we use USA VPN.

    Regards

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