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No changes are appearing on the page. Please check and assist me with this issue.

This topic has 2 replies, 2 voices, and was last updated 7 hours, 1 minutes ago ago by Rose Tyler

uttam pradhan

Participant

March 19, 2025 at 11:32

No changes are appearing on the page after the customization, sometimes showing and 95% of time not showing. please check the image so that you understand well. i haven’t even use any of the cache plugin.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

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1 Answer

Rose Tyler

Support staff

March 19, 2025 at 11:43

Hello,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Warm Regards,
The 8Theme Team

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