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No E-mails - by MADSEBBY - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

MADSEBBY

Participant

December 12, 2015 at 21:34

Hello,

We just updated the last version of woocommerce and wordpress, and now we have a little bit of a problem with the email notifications form woocommerce and wordpress.

Please, contact administrator
for this information.

#104026 Copied Theme version: 2.9.2 WooCommerce version: 2.4.12

6 Answers

Stan Russell

Participant

December 14, 2015 at 08:14

Hello MADSEBBY,

please specify what problem with the email notifications do you have? Please show it on screenshot if possible.

Regards,
Stan Russell.

#104057 Copied

MADSEBBY

Participant

December 14, 2015 at 09:32

1.
If a customer uses the contact form to send us a message, they get an “ERROR SENDING MESSAGE!”
and the e-mail is not delivered to us. (please see the link bellow)

http://postimg.org/image/fempdl0ct/

2.
we don’t receive any e-mails from wordpress and woocommerce. The customers as well.

The following mails are not received:
– New order
– Customer receipt
– Order Complete
– Change password to account
– Create new account

We got in touch with the hosting provider to see if there is a problem with the server.
They checked and told us that the web mail server is up and running with no restrictions.

I’ve checked the e-mail settings in woocommerce and they are all active.

Could you please check and help us find and fix this problem?

Regards,
Sebastian Codrean

#104076 Copied

MADSEBBY

Participant

December 14, 2015 at 09:39

link to the page and wp-admin access

Please, contact administrator
for this information.

#104077 Copied Theme version: 2.9.2 WooCommerce version: 2.4.12

Eva Kemp

Support staff

December 14, 2015 at 17:35

Hello,

As I see mail function is disabled on your server:
http://prntscr.com/9e3f1d

Ask your hosting provider to enable it.

Regards,
Eva Kemp.

#104195 Copied

MADSEBBY

Participant

December 14, 2015 at 18:59

Hello,

Thank you! Now everything works like it’s supposed to.

Have a great evening!
Sebastian

#104210 Copied

Eva Kemp

Support staff

December 14, 2015 at 19:53

Hello,

You’re welcome.

Have a good evening too!

Regards,
Eva Kemp.

#104222 Copied
Tagged: no e-mails, reliable, safe, secure, themes, woocommerce, wordpress
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