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No menu or rev slider showing - by mettleceo

This topic has 14 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

mettleceo

Participant

December 25, 2015 at 01:00

I updated to your new theme and wordpress 4.4 and now the my site won’t display my nav menu in the header on any page. Also it won’t display the slider I had on the home page. I didn’t mean to update to wordpress 4.4. Can you you help?

Please, contact administrator
for this information.

#105754 Copied Theme version: 4.0 WooCommerce version: 2.4.12

13 Answers

mettleceo

Participant

December 25, 2015 at 05:45

i’m restoring from my backup so if that works do you offer support to update the theme?

#105758 Copied

mettleceo

Participant

December 25, 2015 at 06:22

I still need help the restore did not work either. I have back up files under wp-content/envato-backups. Please help!

#105759 Copied

mettleceo

Participant

December 25, 2015 at 06:24

I think it may be a wordpress version issue but have no idea

#105760 Copied

Stan Russell

Participant

December 25, 2015 at 09:18

Hello mettleceo,

please specify – have you edited theme files?
Please provide us with FTP credentials in private content.

Regards,
Stan Russell.

#105771 Copied

mettleceo

Participant

December 25, 2015 at 19:34

I have not edited the theme files other than adding my on text to them. For Instance I change the address to my address etc… I did not edit any css or php just change the colors through the theme options panel. I have provided the ftp creds for you.

Please, contact administrator
for this information.

#105816 Copied

Jack Richardson

Support staff

December 26, 2015 at 09:38

Hello,

Unfortunately we can’t log in with provided FTP details. Please check them and give us the correct ones. Thank you.

Best regards,
Jack Richardson.

#105846 Copied

mettleceo

Participant

December 26, 2015 at 15:55

sorry about that. here is the new login.

Please, contact administrator
for this information.

#105870 Copied

Jack Richardson

Support staff

December 28, 2015 at 11:04

Hello,

I’ve reuploaded theme files. Please clear browser cache and check your site.

Best regards,
Jack Richardson.

#105968 Copied

mettleceo

Participant

December 28, 2015 at 16:09

Thank you for fixing most of the issues. Do you know why I’ve lost all my footer content? It has replaced it with the themes content. Also on the about page it had loaded all the content in the footer. Lastly on the shop page all my descriptions of names of products are gone. They show up on the individual product page but not the main shop. Can you help with that as well as make sure I have the newest woo commerce? Thanks

#106037 Copied
Jack Richardson

Support staff

December 28, 2015 at 17:03
Hello,

It seems that your database was corrupted during your first update that’s why the most theme options were lost (and footer widgets as well). You need to recreate custom footer widgets.
To display product name on shop page I’ve enabled option “Show product name” in Theme Options > Product Page Layout. If you want to show product description add this css code in custom.css:
```
.products-grid .product-descr {
    display: block !important;
}
```
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

Also you can ask your hosting provider support to help you to restore the site files and database from last working backup.

Now you are using the latest woocommerce version.

Best regards,
Jack Richardson.
#106048 Copied
mettleceo

Participant

December 28, 2015 at 17:48

Ok thank you. They tried to restore but were unsuccessful. Anyway I’m trying to edit the widgets and when i go into the widgets there is nothing to edit under each footer section? Do you know why the content is not showing up in the widgets. For instance I’m trying to edit the contact info in the footer but can’t see where to edit it. I thought it would be in the 1st footer area. Can you direct me to the right area?

Cheers

#106051 Copied

mettleceo

Participant

December 28, 2015 at 18:07

Never mind I’m figuring out the widgets.

Last question. Woo commerce wants me to run the updater. IS that safe to do? Also it says Your theme (IDStore – Responsive WordPress Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Is that something you can fix?

Thanks for all the help

#106058 Copied

Eva Kemp

Support staff

December 28, 2015 at 18:53

Hello,

Woo commerce wants me to run the updater. IS that safe to do?

Yes you can run the updater.

As for the outdated files you shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/idstore/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
So you can hide this message or you can fix it by editing the files in wp-content/themes/idstore/woocommerce directory and change the version to the current Woocommerce version that you’re using.

Regards,
Eva Kemp.

#106061 Copied
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