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No product on the main shop menu and unable to view a single product

This topic has 3 replies, 2 voices, and was last updated 2 years, 1 months ago ago by mart

mart

Participant

November 13, 2022 at 16:09

Upon cliking the on the site https://clovishome.com/staging/3182/shop

there is no product show up and I am unable to view a single product.

Please, contact administrator
for this information.

#338481 Copied Theme version: 4.3.4 WooCommerce version: updated

2 Answers

Tony Rodriguez

Support staff

November 14, 2022 at 06:00

Hello, @mart,

I can see you are using the old version of the theme and plugins, so first of all, please update your theme to the very latest version and also update the core plugin as well, and then remove the cache of your site and check back to your site after clearing the browser cache.

Changelog: https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546#item-description__item_changelog

How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

And if still the issue will persist then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338495 Copied

mart

Participant

November 14, 2022 at 13:45

I already update the themes and able to see the products. thank you

#338552 Copied
Tagged: main shop, menu, no product, themes, view product, woocommerce, wordpress
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No product on the main shop menu and unable to view a single product

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