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No products show on mobile - by shivasteveordog

This topic has 8 replies, 2 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

shivasteveordog

Participant

March 20, 2015 at 22:32

I have just installed Blanco, using wordpress 4.1.1, wp e-commerce 3.9.1. Products display fine on full site. On mobile site – no products on the products page. Suggestions? Site is http://www.completeEssentialoils.com

#51368 Copied

7 Answers

Eva Kemp

Support staff

March 21, 2015 at 09:36

Hello,

I’ve checked your site and products are shown on mobile devices:
http://storage3.static.itmages.com/i/15/0321/h_1426926834_4132613_49504ae498.png

Please show us screenshots of the problem and specify what devices you’re checking in.

Thank you.
Regards,
Eva Kemp.

#51384 Copied

shivasteveordog

Participant

March 21, 2015 at 12:42

Thank you for checking. The products do indeed show when viewing the full site on mobile. The mobile site does not, though. To reproduce, return to the home page, go to the bottom, press “view mobile site.” Return to the top and press menu. Select products page. Header shows and the words Products page and this symbol 🙂 I am using an iphone 5.

#51410 Copied

shivasteveordog

Participant

March 22, 2015 at 04:26

They show now. I have no idea why I was seeing the problem and it went away as it did. Thank you for checking.

#51469 Copied

shivasteveordog

Participant

March 22, 2015 at 17:36

Problem is occurring again. Full site will display products on my iphone. Mobile site puts up the header, the words Products Page, then a little smiley – a sideways colon then right paren, then nothing. So, it seems to be intermittent. It seems to have worked most of yesterday and not working today.

#51499 Copied

shivasteveordog

Participant

March 22, 2015 at 17:51

Problem is occurring again. Full site will display products on my iphone. Mobile site puts up the header, the words Products Page, then a little smiley – a sideways colon then right paren, then nothing. So, it seems to be intermittent. It seems to have worked most of yesterday and not working today. Here is the screen shot.
http://www.completeessentialoils.com/?attachment_id=845

#51500 Copied

shivasteveordog

Participant

March 22, 2015 at 23:54

I have discovered a Jet pack feature that creates a mobile theme by wrapping around the classes from your installed theme. I disabled the feature and now have no mobile theme, but blanco already looks good on the phone. I am working now. Thank you.

#51558 Copied

Eva Kemp

Support staff

March 23, 2015 at 09:13

Hello,

So is your issue resolved now?

Regards,
Eva Kemp.

#51597 Copied
Tagged: best selling, mobile, no products, optimized, themes, woocommerce
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