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NO PUEDO ACCEDER AL ESCRITORIO WORDPRESS

This topic has 9 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

elrincondelanena.moda@gmail.com

Participant

February 2, 2025 at 11:33

Hola! No puedo acceder al escritorio de wordpress me sale error. Que puede ser..?

Adjunto captura del error.

Files is visible for topic creator and
support staff only.

#433087 Copied Theme version: 9.4.6

8 Answers

elrincondelanena.moda@gmail.com

Participant

February 2, 2025 at 11:35

Hace días que no me meto para configurar la tienda.

#433088 Copied

Rose Tyler

Support staff

February 2, 2025 at 13:21

Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#433100 Copied

elrincondelanena.moda@gmail.com

Participant

February 2, 2025 at 16:56

El plugins et-core estaba dando un error crítico en la web. Lo he desactivado.

Es necesario ese plugins …? Que función hace en la web ….? Gracias !!!

#433123 Copied

Rose Tyler

Support staff

February 2, 2025 at 17:36

Hello,

Please update both the plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and the theme at your earliest convenience – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If this doesn’t help, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#433125 Copied

elrincondelanena.moda@gmail.com

Participant

February 2, 2025 at 17:53

Les mando los datos de Ftp en zona privada. No se como hacerlo. Muchas gracias

Please contact administrator
for this information.

#433126 Copied

Rose Tyler

Support staff

February 2, 2025 at 18:12

Hello,

Could you kindly confirm which FTP password we should use?

Previously, you provided temporary access to the admin panel; however, we are currently unable to access the Dashboard settings. We kindly request that you assign the Administrator role to the user “ABSiddikShakib.”

Thank you for your assistance.

Best regards,
8Theme Team

#433127 Copied

elrincondelanena.moda@gmail.com

Participant

February 2, 2025 at 18:16

Hola!

Please contact administrator
for this information.

#433129 Copied

Rose Tyler

Support staff

February 2, 2025 at 18:30

Hello,

Thank you for wp-admin access.

We do not see any FTP password from you.

We’ve updated the theme and Core plugin via the Dashboard. Please clear the cache and check the result. The old version of the Core plugin can be deleted from plugins, the correct one is the 5.4.7 version.

Best regards,
8Theme Team

#433130 Copied
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