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NO support from XStore …no Live chat

This topic has 9 replies, 4 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

Sanjeev Preet

Participant

March 11, 2019 at 13:23

I am searching for live chat option for 2 hours …cant find any

#210723 Copied Theme version: Xstore

8 Answers

Michał Harenda

Participant

March 11, 2019 at 13:29

Yes, me neither. Where is the support chat bubble?

#210724 Copied

Sanjeev Preet

Participant

March 11, 2019 at 13:32

man these people are giving no support…
we can’t even reach them

#210725 Copied

Rose Tyler

Support staff

March 11, 2019 at 13:34

Hello,

Our chat system is closed.
Please post your questions on this support forum and our team will gladly assist you.

Regards

#210726 Copied

Sanjeev Preet

Participant

March 11, 2019 at 13:36

Rose
image layer of slider revolution is not showing on mobile … webstors.com

It shows on different screen sizes but not on actual mobile…

slider revolution is top most item on my home page

#210727 Copied

Sanjeev Preet

Participant

March 11, 2019 at 13:39

Also the plugin section shows … new version of slider revolution …
help me to update the slider revolution
please write steps to update it …so that i do not loose anything in my website

#210728 Copied

Rose Tyler

Support staff

March 11, 2019 at 13:49

Hello, Sanjeev Preet

Please read this article https://www.themepunch.com/revslider-doc/layer-responsive-behavior/
Provide temporary wp-admin access http://prntscr.com/mwb2mi so I can take a closer look at your settings.
Follow our documentation to update the plugin via FTP https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#210729 Copied

Sanjeev Preet

Participant

March 13, 2019 at 09:21

Read your reply …and worked as per that.
1. updates revolution slider.
2. read and reset responsive behaviour documentation.

Still the problem is

No Image Layer of slider revolution is not showing on mobile … webstors.com

It shows on different screen sizes on a laptop (i resized the brewer window …it is responsive and shows in all sizes)

but not on actual mobile… on actual mobile …other layers are visible but Image Layers are not visible on actual mobile.

slider revolution is top most item on my home page

Kindly Help,
Regards

Please contact administrator
for this information.

#210814 Copied

Olga Barlow

Support staff

March 13, 2019 at 10:13

Hello, Sanjeev Preet

Seems your issue was caused by Jetpack plugin. Once we disabled plugin slider works fine.

Regards

#210822 Copied
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