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NO VARIATIONS!! - by Dittemila - on WordPress WooCommerce support

This topic has 23 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

Dittemila

Participant

August 18, 2015 at 11:12

After update all my variations are missing in single product page!!!
Send you 4 emails and no response!!

Please, contact administrator
for this information.

#80658 Copied Theme version: Legenda

22 Answers

Jack Richardson

Support staff

August 18, 2015 at 11:15

Hello,

Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.

Best regards,
Jack Richardson.

#80661 Copied

Dittemila

Participant

August 18, 2015 at 11:34

I have no idea how to do that! Can tou please help me?

Please, contact administrator
for this information.

#80665 Copied

Jack Richardson

Support staff

August 18, 2015 at 11:45

Hello,

We need FTP login details. Please provide us with them. If you don’t know where to find them ask your hosting provider support.

Best regards,
Jack Richardson.

#80670 Copied

Dittemila

Participant

August 18, 2015 at 12:00

Ftp:

Please, contact administrator
for this information.

#80676 Copied

Jack Richardson

Support staff

August 18, 2015 at 12:28

Hello,

We’re getting this error when trying to connect via FTP:
Response: 530 Login incorrect.

Please check the credentials and provide us with the correct ones.

Best regards,
Jack Richardson.

#80679 Copied

Dittemila

Participant

August 18, 2015 at 12:37

Can you fix it?

#80685 Copied

Stan Russell

Participant

August 18, 2015 at 12:43

Hello catrine87,

we can not fix this problem for you without correct FTP credentials. Please check them.

Regards,
Stan Russell.

#80686 Copied

Dittemila

Participant

August 18, 2015 at 12:55

See your emails!! I sent you 5 emails since yesterday!! And screenprint of ftp!!

#80691 Copied

Jack Richardson

Support staff

August 18, 2015 at 13:13

Hello,

What email address did you send your messages to?
Please provide us with correct FTP login details in this topic.

Thank you.
Best regards,
Jack Richardson.

#80699 Copied

Dittemila

Participant

August 18, 2015 at 14:51

To 8themes@gmail.com from Catrine87@live.dk

#80739 Copied

Dittemila

Participant

August 18, 2015 at 14:52

Please find my emails and see screenprint of ftp

#80740 Copied

Dittemila

Participant

August 18, 2015 at 14:56

please see private content of ftp

Please, contact administrator
for this information.

#80741 Copied

Dittemila

Participant

August 18, 2015 at 15:06

THANK YOU SO MUCH!!!!

#80745 Copied

Jack Richardson

Support staff

August 18, 2015 at 15:07

Hello,

I’ve updated the theme to 2.9 version. Please clear browser cache and check products pages.
I’ve renamed old theme folder to “legenda_2.7.1” in public_html/wp-content/themes directory.

Best regards,
Jack Richardson.

#80746 Copied

Dittemila

Participant

August 18, 2015 at 15:09

new problem. my custom-made css files must me wrong now. see private product page. currency switcher and social icons…

#80748 Copied

Dittemila

Participant

August 18, 2015 at 15:19

can you see it. it must be my custom css files.

#80749 Copied

Dittemila

Participant

August 18, 2015 at 15:22

halloooo??? all my custom css files are missing????

#80751 Copied

Jack Richardson

Support staff

August 18, 2015 at 15:32

Hello,

I’ve reuploaded custom.css file from old theme folder “legenda_2.7.1” to the current folder “legenda”.
Please check now.

Best regards,
Jack Richardson.

#80755 Copied

Dittemila

Participant

August 18, 2015 at 15:39

I okay now, but some of my products still have no variations? see link
http://illusionskirt.dk/shop/jumpsuit/jadie-jumpsuit/

#80756 Copied

Jack Richardson

Support staff

August 18, 2015 at 15:47

Hello,

The content was cached by your cache plugin.
I’ve cleared cache via FTP.
Please clear browser cache and check again.

Best regards,
Jack Richardson.

#80757 Copied

Dittemila

Participant

August 18, 2015 at 15:50

Thank you for your time and work! My computer man is on a vacation! Thank you have a nice day

#80759 Copied

Jack Richardson

Support staff

August 18, 2015 at 16:17

Hello,

You’re welcome.

Have a nice day too.

Best regards,
Jack Richardson.

#80769 Copied
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