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No visible widget area - by Jacky - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Jack Richardson

Jacky

Participant

April 21, 2016 at 15:30

Hello,

I can’t see my widgets anymore. I know this is an issue with WPML because when I deactivate WPML I can see them again.
Though your theme is the only one that has this issue for now, I tried the 3 standard WP themes and those work fine with WPML activated and visible widgets.

Do you know what might go wrong?

Greetings,
Jacky

#122399 Copied Theme version: 1.6 WooCommerce version: 2.5.5

9 Answers

Eva Kemp

Support staff

April 21, 2016 at 15:44

Hello,

As I see widgets are shown http://storage3.static.itmages.com/i/16/0421/h_1461249910_1813692_f00ac86577.png .
Please clarify the issue with more details.

Regards,
Eva Kemp.

#122411 Copied

Jacky

Participant

April 21, 2016 at 16:10

Hello Eva,

With WPML I get to see it like this:

With WPML deactivated I get to see it like you do.

Greetings.

#122423 Copied

Eva Kemp

Support staff

April 21, 2016 at 16:14

Hello,

Please update all WPML plugins and check Widgets area after that.

Regards,
Eva Kemp.

#122424 Copied

Jacky

Participant

April 26, 2016 at 09:01

Hello Eva,

Those are up to date, but still I can’t see the widgets.

Greetings,
Jacky

#122909 Copied

Eva Kemp

Support staff

April 26, 2016 at 11:24

Hello,

Could you please specify after which actions that issue has appeared?

Regards,
Eva Kemp.

#122927 Copied

Jacky

Participant

April 26, 2016 at 11:33

Hello Eva,

I first noticed it when I updated all plug-ins + WordPress (to 4.5). But it could be before that because I added the widgets themselves in an earlier state.
The Customizer (under the same tab as Widgets) doesn’t work really much either.

I tested this on a fresh installed site, with all plug-ins and WP up to date, but the problem is there too.

Greetings.

#122931 Copied

Jack Richardson

Support staff

April 27, 2016 at 15:46

Hello,

The issue has been resolved.
Please check widgets area now.

Best regards,
Jack Richardson.

#123178 Copied

Jacky

Participant

April 28, 2016 at 08:44

Hello,

Super!

Greetings.

#123279 Copied

Jack Richardson

Support staff

April 28, 2016 at 09:04

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#123287 Copied
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