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None of Elementor slider widgets work during use in mega menu (static blocks).

This topic has 10 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

Güneri

Participant

November 3, 2022 at 16:22

Hello.
1. none of Elementor slider widgets work during use in mega menu (static blocks). i have tried Banner Carousel (XSTORE Widget), Image Carousel and Slides. they work in other parts of site like homepage or… but not in mega menu (static blocks.) the problem is Sliding doesnt happen actually. i had look on google chrome inspect and it seems like some codes related to sliding are removed. i have change Speed Optimizations options too like Static Blocks Cache or Disable Theme Swiper JS Library or… i changed them one by one but nothing happend.

2. i need access to Theme file editor which is normally appear in Appearance section in wordpress panel.

3. i need to have Menu location which your theme doesnt have, im using some plugins and those show me error like “This theme does not register any menu locations. You will need to create a new menu location to use the JetMenu on your site.”

Thank You.

#337821 Copied Theme version: 8.3.6

9 Answers

Rose Tyler

Support staff

November 3, 2022 at 16:57

Hello,

Thanks for using our theme.
1/ Provide temporary wp-admin access, so we can take a closer look and check what can be done to help you.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
What exactly static block on your site contains the slider and has the problem?
2/ This is independent of the theme, please contact the support of WordPress.
3/ Please check next topics – https://www.8theme.com/topic/menu-location-setting-is-not-visible/ https://www.8theme.com/topic/jetmenu/
We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Regards

#337825 Copied

Güneri

Participant

November 4, 2022 at 07:03

“kategoriler menusu” Static Block which is used in “KATEGORİLER” Menu item.

Please contact administrator
for this information.

#337852 Copied

Rose Tyler

Support staff

November 4, 2022 at 08:41

Hello,

Thanks for the reply.
As we can see you are using CDN and cache plugins. Could you temporarily disable them?
Also, provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#337862 Copied

Güneri

Participant

November 4, 2022 at 10:59

All CDN and Cache Plugins are inactive now.

Please contact administrator
for this information.

#337872 Copied

Rose Tyler

Support staff

November 4, 2022 at 11:17

Thanks for the reply.
I’ve passed your request to a member of our dev team, he will check what can be done to help you achieve the desired result.
I will let you know once get an answer. Please be patient and do not change access.

Regards

#337875 Copied

Güneri

Participant

November 8, 2022 at 06:58

Hello there.
Its almost 4 days and we are still waiting, any news?

#338106 Copied

Rose Tyler

Support staff

November 8, 2022 at 08:21

Hello,

Sorry for the delay in answering. We have a large number of requests these days (the dev team didn’t work during the weekend).
There is no solution, right now, unfortunately. Your request is in our task-to-do queue, and you will be informed once a solution will be found.
If you have any other questions, submit them via the new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and you will get answers there.

Regards

#338116 Copied

Rose Tyler

Support staff

November 8, 2022 at 15:06

Meanwhile, try to use this element – https://prnt.sc/viaptfHQs3Q1 it seems to can work with autoplay in the menu static block.

Regards

#338156 Copied
Rose Tyler

Support staff

November 9, 2022 at 17:29
Hello,

Add the next code in Theme Options > Theme custom CSS > Global:

@media only screen and (min-width: 993px) { .item-design-mega-menu .nav-sublist-dropdown { display: block; } }

clear cache and check the result.

Regards
#338226 Copied
Tagged: elementor, mega menu, slider, static blocks, themes, widgets, woocommerce, wordpress
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