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Not able to attach photo to page - by ad41413

This topic has 9 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Stan Russell

ad41413

Participant

November 27, 2015 at 19:24

Each time I try to attach photo to a page, it will not insert.

My web company said there is an issue with the theme itself not something they can fix with wordpress, they have given the following, please help us with this!

*panel.js in the theme is throwing JS console errors when even just trying to open that pop up display
*looks like the source of the problem is coming from “Uncaught TypeError: Cannot read property ‘call’ of undefined(anonymous function) @ panels.js:1356”

#101725 Copied

8 Answers

Eva Kemp

Support staff

November 29, 2015 at 08:44

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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ad41413

Participant

December 22, 2015 at 21:51

Thanks for your assistance with investigating, please find what you requested in private content

Please, contact administrator
for this information.

#105497 Copied Theme version: Legenda theme WooCommerce version: 2.4.10

Eva Kemp

Support staff

December 23, 2015 at 15:22

Hello,

HTTP authorization is incorrect.
Please check the credentials.

Please clarify – are you trying to add photo using Visual Composer element or via default WordPress Media option?

Regards,
Eva Kemp.

#105602 Copied

ad41413

Participant

December 23, 2015 at 21:13

Hello,

Please find the correct auth in the private content.

Couple of examples of items we have been seeing.

Example, we are trying to add images via visual composer to Masonry Media Grids to this page http://dalene.wp.websolutionsbeta.com/our-services/about-us-2/ below the main video. You can select the image you wish to add, when you click save you get a spinning pinwheel and the save is not completed.

Also on this page http://dalene.wp.websolutionsbeta.com/about-us/ in the What to Expect section, this is set up to have 3 columns, (2 columns of text with an image in the center) but is presenting stacked and the image is displaying larger than when the page was set up.

Happy to help with additional questions

Thanks

Please, contact administrator
for this information.

#105650 Copied

Eva Kemp

Support staff

December 24, 2015 at 10:02

Hello,

You need update all required plugins (Visual Composer, Revolution Slider) and the theme.
Plugins can be downloaded here:
https://www.8theme.com/download-plugins/

Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#105686 Copied

ad41413

Participant

December 29, 2015 at 20:31

Thank you for your help, have updated the required plug-ins. Though most issues are resolved am still not able to add an image from the media library to this page http://dalene.wp.websolutionsbeta.com/about-us/, trying to add an image to the right of the Style. Elegance. Function. blurb. I can find and select an image, but when I try to save this CMS just spins.

Any help you can provide will be appreciated. Thank you

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ad41413

Participant

December 29, 2015 at 21:04

Actually appears to have been a caching issue, we should be all set.

Thank you

#106232 Copied

Stan Russell

Participant

December 30, 2015 at 08:25

Hello ad41413,

is your problem solved now?

Regards,
Stan Russell.

#106253 Copied
Tagged: attach, help, page, photo, templates, woocommerce, wordpress
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