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Not able to edit category Archieve page.

This topic has 5 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Jack Richardson

Family Care

Participant

December 31, 2024 at 09:23

I have made a similar page to search/shop archive in elementor theme builder this page is working fine o the fronted have fetched some values from the acf plugin such as banner title , desc and image but when I try to edit page after assigning to product categories this error happen. Reference imae is attached please fix this error

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#429159 Copied Theme version: 9.4.6

4 Answers

Rose Tyler

Support staff

December 31, 2024 at 10:12

Hello, Abdul Moiz,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#429164 Copied

Family Care

Participant

December 31, 2024 at 13:37

I have attached the ftp details and turn on the debug mode

Please contact administrator
for this information.

#429172 Copied

Family Care

Participant

December 31, 2024 at 18:48

Well, debug mode is temporarily disabled because it shows logs on the live mode so we don’t want to show them. but when you check if you need logs for that, just in wp-config you can temporarily uncomment it near the end of file and then immediately after your testing, you can comment it again so no live user is affected.

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Jack Richardson

Support staff

January 1, 2025 at 16:52

Dear @Abdul Moiz,

We hope this message finds you well.

We would like to inform you about the steps we have taken to investigate the issue on your website:

1. We retained only the default WooCommerce widget in the Shop sidebar (screenshot: https://prnt.sc/gDMdpzaMX3l5) to determine if the error persists with the default widget.
2. Additionally, we removed our custom Sidebar widget from the Elementor editor and replaced it with Elementor’s default widget (screenshot: https://prnt.sc/7Jsq8VZaEHiG).

These steps allowed us to confirm that none of our widgets are contributing to the issue. However, after completing these changes, we observed that the error still persists when attempting to edit (screenshot: https://prnt.sc/yipnbOTQl45N).

Upon reviewing the WooCommerce error log, we found the following information: https://prnt.sc/MWR-qJPCEFJ_). Based on this, we recommend reaching out to the WooCommerce support team, as the errors appear to be related to their default widgets.

Please let us know if there is anything further we can assist you with.

Best regards,
Jack Richardson
The 8Theme Team

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