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Not able to edit the slider in elementor

This topic has 9 replies, 2 voices, and was last updated 3 minutes ago ago by JiPanditJI

JiPanditJI

Participant

January 23, 2025 at 11:50

We are not able to edit the slides in elementor as the elementor is getting stuck , please check

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support staff only.

#431929 Copied Theme version: 9.4.6

8 Answers

Rose Tyler

Support staff

January 23, 2025 at 13:01

Hello, JiPanditJI,

Thank you for reaching out to us.

1/ Unfortunately, we are unable to log in at the moment. Could you kindly consider temporarily disabling reCAPTCHA and testing the login process using the credentials you provided to us?

2/ Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best regards,
8Theme’s Team

#431953 Copied

JiPanditJI

Participant

January 23, 2025 at 14:16

We have disabled the captch for the time being now
also we checked the above link and found there is no update

#431977 Copied

Rose Tyler

Support staff

January 23, 2025 at 14:54

Hello, JiPanditJI,

Dashboard > Updates > click on “Check again” OR download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.

Best regards,
8Theme’s Team

#431983 Copied

JiPanditJI

Participant

January 23, 2025 at 16:09

We did the updatation but we are still not able to edit the sliders , Elementor just stuck there only

#432004 Copied

Rose Tyler

Support staff

January 23, 2025 at 16:40

Hello, JiPanditJI,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

#432010 Copied

JiPanditJI

Participant

January 23, 2025 at 16:52

We have tried all, please do it for us you have the credentials

#432013 Copied

Rose Tyler

Support staff

January 23, 2025 at 16:58

Hello, JiPanditJI,

In this case, provide us with FTP access and we will check the problem more deeply.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#432016 Copied

JiPanditJI

Participant

January 23, 2025 at 17:11

HI I am sharing the same in private content area

Content is visible for topic creator and
support staff only.

#432024 Copied
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