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Not able to increase or decrease quantities in shopping cart

This topic has 4 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

  • Avatar: Tony
    Tony
    Participant
    July 14, 2019 at 14:22

    Hi – in the shopping cart, I am not able to increase or decrease quantities using +/- or typing in the number:
    https://puu.sh/DSGbo/c1a0e0214b.png

    #217090 Copied Theme version: 5.4 WooCommerce version: 3.6.5
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2019 at 14:30

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
    I can’t check your cart page, it shows login form http://prntscr.com/oeu380 If the problem is not caused by an additional plugin, provide temporary wp-admin access.

    Regards

    #217093 Copied
    Avatar: Tony
    Tony
    Participant
    July 15, 2019 at 03:32

    ok, I made you an admin. Login email was sent to 8themes@gmail.com

    Thanks,

    Tony

    #217116 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 15, 2019 at 15:23

    Hello,

    Problem is caused by incorrect settings for the WooCommerce Stripe Gateway plugin and js error of that plugin http://prntscr.com/ofay07
    Either fix the Stripe issue (follow the plugin docs and enable https for your site according to Stripe requirements) or disable the Stripe plugin.

    Regards

    #217141 Copied
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