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Not able to Set grocerry theme cover photo in mobile view

This topic has 12 replies, 5 voices, and was last updated 6 months, 4 weeks ago ago by Andrew Mitchell

ajay388

Participant

March 21, 2024 at 12:17

I am building website and when I try to set cover photo for mobile it get messed up but the default cover photo works fine why is that

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#387851 Copied Theme version: 9.2.9

11 Answers

Tony Rodriguez

Support staff

March 21, 2024 at 12:39

Hello, @ajay388,

Thank you so much for purchasing our theme and contacting our support center.

1/ Could you kindly furnish us with a screenshot illustrating the modifications you have made to the mobile header width? This will greatly enhance our comprehension of the changes you have implemented.

Furthermore, we would appreciate it if you could securely share your website’s wp-admin credentials in a private content area. This will enable us to thoroughly review your settings and provide you with the necessary assistance.

Thank you for your cooperation.

2/ In order to address the concern you have raised, we kindly request that you navigate to the “Header Sticky” section located within the “Header Builder” under “Theme Options” in the XStore control panel. Once there, please proceed to alter the color of the sticky header as desired.

We hope this guidance proves to be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#387858 Copied

ajay388

Participant

March 21, 2024 at 14:42

mobile width I changed logo size . please help me with the grocery template cover pic not able to set in mobile

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Rose Tyler

Support staff

March 21, 2024 at 15:57

Hello, @ajay388,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#387907 Copied

ajay388

Participant

March 22, 2024 at 06:00

I have send please look into the cover banner problem in mobile view and one more thing please check that I have changed the header color but when I scroll the site in mobile it changes back to orignal

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for this information.

#387976 Copied

Tony Rodriguez

Support staff

March 22, 2024 at 08:26

Hello, @ajay388,

please check that I have changed the header color but when I scroll the site in mobile it changes back to orignal

Upon thorough examination, we have ascertained that there are no issues with the sticky header color on mobile devices; it is functioning as intended. For your convenience, we have documented this in a video demonstration, which we have placed in the private content area for your reference.

Should you require any further assistance or clarification, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

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for this information.

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Tony Rodriguez

Support staff

March 22, 2024 at 08:38

Hello, @ajay388,

We would like to inform you that it is possible to configure a cover photo specifically for the mobile view. To do so, kindly proceed with the following steps:

1. Edit the page using Elementor.
2. Select the column you wish to modify.
3. Adjust the settings to meet your preferences.

For your convenience, we have provided an image to serve as a reference for the aforementioned process. https://imgur.com/TjNmRWM

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#388000 Copied

ajay388

Participant

March 22, 2024 at 10:28

Thanks for the reply Sir/Mam. but the problem is when i set the the cover photo then the text and the animated text gets out of the photo. how can I set them too like they come in default mobile cover photo . please can you set them

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for this information.

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Tony Rodriguez

Support staff

March 22, 2024 at 12:01

Hello, @ajay388,

Thank you for your response.

Upon reviewing your website through a personal mobile device, we are pleased to confirm that the cover photo is displaying correctly. However, we would like to suggest a few enhancements to improve the mobile user experience.

Firstly, we recommend reducing the font-size of the black headline to ensure it fits comfortably within the screen dimensions. Additionally, it would be beneficial to decrease the font size of the green headline, as it currently appears oversized and extends beyond the screen on mobile devices.

Furthermore, we believe that adjusting the background to a “cover” size would provide a more visually appealing and cohesive layout.

We trust that these suggestions will be valuable in optimizing your website’s mobile presentation. Should you require any further assistance or clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#388074 Copied

ajay388

Participant

March 22, 2024 at 12:37

Thanks for the reply but when I change the font size the animate line and text goes out of cover photo and button too goes way to bottom outside please check the image

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#388084 Copied

Luca Rossi

Support staff

March 22, 2024 at 15:12

Dear Ajay388,

We hope this message finds you well.

We would like to bring to your attention that utilizing the ‘background-size: contain’ property may not yield the most optimal results. Should you wish to maintain the ‘contain’ aspect of the background size, we recommend substituting the current image with an alternative that is better suited to the section’s height, particularly when viewed on mobile devices.

Thank you for your understanding and cooperation.

Warm regards,
The 8Theme Team

#388124 Copied

Andrew Mitchell

Support staff

April 27, 2024 at 05:46

Dear ajay388,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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Tagged: best selling, header width issue, mobile view header, responsive design, woocommerce themes, woocommerce troubleshooting
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Not able to Set grocerry theme cover photo in mobile view

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