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Not Able to Update Theme, - by nuttys - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

nuttys

Participant

January 8, 2015 at 15:58

I have tried to update the theme but it says it cannot delete the old version.

Before this I updated various plugin updates which worked fine, but after trying to update the theme, the site crashed, so went back to the last update, which will no longer allow me to update the theme still or even the plugin updates, saying that it is unable to delete any old versions. ?

Since this has happened, some order detail some clients have disappeared.

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9 Answers

Robert Hall

Support staff

January 8, 2015 at 16:19

Hello,

Please provide us with wp-admin and FTP credentials in Private Content and we can help you update theme.

Regards,
Robert Hall.

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nuttys

Participant

January 15, 2015 at 21:54

Please find the details attached.

An order came through but no product order details were shown, or order confirmation email sent.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

January 15, 2015 at 23:09

Hello,

The login details to wp-admin panel are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

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nuttys

Participant

January 18, 2015 at 22:18

sorry. Just tried it and it works.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

January 19, 2015 at 18:46

Hello,

Have you changed FTP password?
Please set the password for wp-admin panel and FTP without special symbols as they can be copied incorrectly and we’re unable to get access.

Thank you.
Regards,
Eva Kemp.

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nuttys

Participant

January 20, 2015 at 21:43

None of the logins have changed.

I have re-entered them again, but a little more clearer.

Thanks

M

Please, contact administrator
for this information.

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Eva Kemp

Support staff

January 20, 2015 at 23:03

Hello,

I’ve updated the theme to the latest version.
Now you need resave the settings in Blanco – Theme Settings and click “Save” button.

Thank you.
Regards,
Eva Kemp.

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nuttys

Participant

January 21, 2015 at 13:54

Thanks Eva.

Was the Slider updated as well? I know there was a serious hack problem, and mine has stopped working?

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Eva Kemp

Support staff

January 21, 2015 at 14:43

Hello,

You have the latest version of Revolution Slider – 4.6.5. I’ve updated LayerSlider for you.
Let us know if you need more help.

Thank you.
Regards,
Eva Kemp.

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