Return to previous page

Not able to update XStore Core Plugin and also AMP plugins

This topic has 4 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

blubein

Participant

August 30, 2023 at 09:19

Dear Team,

I’m trying to update XStore Core Plugin since a week but i got the following error whenever i try to update.

“Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

Please rectify this issue asap.

And also i’m not able to install AMP and other plugins too.

Please, contact administrator
for this information.

#366104 Copied Theme version: 9.1

3 Answers

Tony Rodriguez

Support staff

August 30, 2023 at 09:37

Hello, @blubein,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#366105 Copied

blubein

Participant

August 30, 2023 at 10:00

Hi,

Thanks it works,
I’m facing another issue, when i try to update the new version of theme, i’m getting the following errors

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Dismiss this notice.

Enable auto-updates
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#366107 Copied

Rose Tyler

Support staff

August 30, 2023 at 12:16

Hello, @blubein,

We appreciate your prompt response.

We kindly request you to reactivate the theme as previously mentioned. Alternatively, you can manually update using the archives available on this page: https://www.8theme.com/downloads/

Best Regards,
8Theme’s Team.

#366120 Copied
Tagged: amp plugins wordpress woocommerce, fix amp plugins update, troubleshoot xstore core update, wordpress woocommerce theme issues, wordpress xstore plugin problems, xstore core plugin update
Viewing 4 results - 1 through 4 (of 4 total)