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Not able to use the demos on my website.

This topic has 2 replies, 2 voices, and was last updated 4 weeks ago ago by Tony Rodriguez

Nisha

Participant

October 28, 2024 at 03:40

Hi I am not able to use the demos on my wordpress website. The message is as attached.
Every time when I click on the import the attached message comes without showing the next step to install the demo.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#420637 Copied Theme version: 9.4.3

1 Answer

Tony Rodriguez

Support staff

October 28, 2024 at 05:54

Hello, @Nisha,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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