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Not able to use the purchase code as I have purchased

This topic has 16 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

Ankit Khandelwal

Participant

September 24, 2024 at 15:34

Not able to use the purchase code as I have purchased for the purpose of support. Both are bought by me itself

Please, contact administrator
for this information.

#415710 Copied Theme version: 9.3.15

15 Answers

Rose Tyler

Support staff

September 24, 2024 at 16:01

Hello, Ankit Khandelwal,

We kindly request you to add all the codes that you own to your account at the following link: https://www.8theme.com/account-user/?user_id=33719

Additionally, please describe your issue in more detail. We would appreciate it if you could record a video or provide screenshots to help us better understand the specific assistance you require from us.

Best Regards,
8Theme’s Team

#415715 Copied

Ankit Khandelwal

Participant

September 24, 2024 at 16:26

Error enclosed

Please contact administrator
for this information.

#415718 Copied

Andrew Mitchell

Support staff

September 25, 2024 at 10:09

Hello, Ankit Khandelwal,

Thank you for reaching out to us. We have reviewed your inquiry and found that your purchase code is registered under a different user. Please review your private content accordingly.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#415796 Copied

Ankit Khandelwal

Participant

September 25, 2024 at 17:43

Not shared… Please note that i purchased through 2 different email because it has to be used on different email id. what to do??

#415857 Copied

Andrew Mitchell

Support staff

September 26, 2024 at 15:15

Hello, Ankit Khandelwal,

In order to proceed, you will need to utilize the appropriate purchase codes in conjunction with the corresponding email addresses. Should you wish to change their association, you are required to log in to your account, detach the purchase from the current account, and then attach it to the desired account where you intend to use it.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,

8Theme’s Team

#415980 Copied

Ankit Khandelwal

Participant

October 5, 2024 at 12:30

Can I know the process

#417323 Copied

Andrew Mitchell

Support staff

October 7, 2024 at 06:36

Hello, Ankit Khandelwal,

We regret to inform you that we are unable to disable the purchase code on account. As previously communicated, you are required to log in to your account, detach the purchase from the current account, and then attach it to the desired account where you intend to use it.

Best Regards,
8Theme’s Team

#417485 Copied

Ankit Khandelwal

Participant

October 7, 2024 at 11:02

Please note that I am not understand, how??
Can you do on my behalf

#417561 Copied

Andrew Mitchell

Support staff

October 8, 2024 at 12:58

Hello, Ankit Khandelwal,

We regret to inform you that the purchase code you are attempting to enter is already associated with another account. Unfortunately, we are unable to provide the details of that account for security reasons.

To link this purchase code to your current account, please log into the account to which the code is currently linked. You can then detach it from that account via the administrative panel. Once this is done, you will be able to use the code with your current account.

Alternatively, you may consider using two separate accounts with different purchase codes.

Please note that we are unable to perform these actions on your behalf.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#417795 Copied

Ankit Khandelwal

Participant

October 10, 2024 at 07:29

How to detach the purchase code??

#418090 Copied

Andrew Mitchell

Support staff

October 11, 2024 at 13:51

Hello, Ankit Khandelwal,

We kindly request that you log in to your 8Theme account and navigate to the “ThemeForest License” section using the following link:

https://www.8theme.com/account/#etheme_show_8t_licenses_anchor

In this section, please select the purchase code of interest and click on the cart icon located in the upper right corner of the license block. Further details can be found in the attached files.

Should you have any questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#418313 Copied

Ankit Khandelwal

Participant

October 13, 2024 at 09:30

For both license I am not able to use support

#418438 Copied

Andrew Mitchell

Support staff

October 15, 2024 at 09:37

Hello, Ankit Khandelwal,

Could you kindly send us screenshots of the message you are receiving, as well as the purchase codes in private content?

Best regards,
8Theme Team

#418726 Copied

Ankit Khandelwal

Participant

October 15, 2024 at 16:01

Please find it in private area

Please contact administrator
for this information.

#418799 Copied

Andrew Mitchell

Support staff

October 16, 2024 at 13:31

Hello, Ankit Khandelwal,

Thank you for the screenshots.

As we can see from one of the licenses (the second one), your support period has expired. If you would like to continue receiving support for this license, please renew the support on Envato.

Regarding the first purchase code, you can continue using it, and as we can see, you are already using it to contact support.

Best regards,
8Theme’s Team

#418976 Copied
Tagged: purchased woocommerce template issues, resolving purchase code problems, troubleshooting woocommerce purchase code, woocommerce purchase code issues, wordpress templates purchase error, wordpress woocommerce purchase code help
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