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Not able to view anything in Appearance -> Customiser -> Any option

This topic has 6 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

Manika

Participant

April 24, 2020 at 06:58

Hi, When I go to Appearance -> Customiser -> and select any option, I dont see anything on the right hand side of the screen.

This has happened after that latest update. Can you please help check?

#234538 Copied Theme version: Latest

5 Answers

Rose Tyler

Support staff

April 24, 2020 at 07:05

Hello,

What version of Core plugin is installed on your site? http://prntscr.com/s518tv
Do you use any third-party plugins? Did you try to disable them?
Open chrome inspector and check what errors do you have in the console.
Let us know the results.

Regards

#234541 Copied

Manika

Participant

April 24, 2020 at 07:23

Version 2.3.1 of the core plugin.
I have tried disabling the third party plugins but I still get same issues.

Please contact administrator
for this information.

#234545 Copied

Rose Tyler

Support staff

April 24, 2020 at 07:45

Please provide temporary wp-admin and FTP access.

Regards

#234550 Copied

Manika

Participant

April 24, 2020 at 09:23

Details shared in private content area.

Please contact administrator
for this information.

#234560 Copied

Olga Barlow

Support staff

April 24, 2020 at 11:20

Hello,

Problem is related to SG Optimizer plugin. It looks that plugin blocks files or something and customizer does not work. Try to disable caching and optimization for the admin user in plugin settings or disable plugin while editing site using the customizer.

Regards

#234577 Copied
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