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Not all categories are present in mobile view menus

This topic has 3 replies, 2 voices, and was last updated 9 minutes ago ago by shonakisam_98

shonakisam_98

Participant

January 9, 2025 at 06:37

hello i have checked on mobile if we see in categories section i cannot see the biscuits category in menus please i think there is some glitch if you in add categories section i have already created biscuits in a category still its not showing please help me to fix that
and whenever someone search any products sometimes an error called ajax search error so tell me that also

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#429939 Copied Theme version: 9.4.1

2 Answers

Andrew Mitchell

Support staff

January 9, 2025 at 16:41

Hello, shonakisam_98,

We hope this message finds you well. Unfortunately, we are unable to access your website. It is possible that you may be using certain whitelists or IP-based restrictions that are preventing us from logging in.

Could you kindly review this matter and let us know if there are any specific access requirements we need to follow?

Thank you for your attention to this issue.

Best regards,
8Theme Team

#430048 Copied

shonakisam_98

Participant

January 9, 2025 at 17:46

no i have not whitelists or set any IP-based restrictions
please open this on incognito mode if its not opening on browser
please help me to resolve this client is facing problem

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